Zara reviews

3.3

52% would recommend to a friend

(9,531 total reviews)
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Mr. Óscar García Maceiras

63% approve of CEO

48% positive business outlook

Zara has an employee rating of 3.3 out of 5 stars, based on 9,531 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zara employee rating is in line with the average (within 1 standard deviation) for employers within the Atacado e varejo industry (3.5 stars).

Reviews by job title

10K reviews
2.0
Apr 14, 2017
Recommend
Business Outlook

Pros

Met some nice people Pay is decent

Cons

Horrible management with no regards to their employees or customers Favorutisim of Spanish employees and frequently speaking Spanish in front of non Spanish employees. Spanish employees had no repercussions to taking sick days and did not need to have meetings when late or returning to work. Management would often pit employees against each other and spread 'she said, he said' rumours as apparently we'd work better when we're not on friendly terms. Rota would be changed and no warning would be given. I was working night shifts and pay is double. I was changed to day shifts with no word and no reason. This caused me financial strain as I was not able to afford my bills for several months till I left.

2.0
Nov 17, 2016
Recommend
Business Outlook

Pros

good commision , good discount 25%, paid overtime, bank holidays paid double , Christmas voucher- no more pros i can think of

Cons

the stook room is so full and it takes a lot to take and put clothes there and the managers don't understand that it's imposible to work fast in those conditions. After the sales finished the stockroom wasnt as full and SURPRIZE SURPRIZE we could do our job and finish the rails in 6 mins. the managers are awful and they think they can motivate you by putting you down , however all the emplyees feel presured and some of them even cry at the end of the shift. awful uniforms- you are trying to sell clothes, don't dress your employyes as beggers. the back of the store literary smells like poo.

3.0
Apr 28, 2016
Recommend
Business Outlook

Pros

Uniforms were provided by the company. Amazing store visuals, nice clothes. Great lengthy sale. A really strong retail experience. Usually a lengthy job.

Cons

The company practices an extreme amount of favoritism towards employees that speak Spanish. This was very dehumanizing for me because I worked here for a total of 4 years and through me working here I have seen such a huge amount of racism against customers and employees. If the customer was Black and dressed in urban wear the managers would think that they are trying to steal from the store. I was employed at Zara for 4 years and was fired for lateness, and at the time I was living in a shelter with my very sick mother which makes it very difficult to get to work on time. I have never called out of work and when I come to work I always work my absolute best, but they still chose to fire me. There are employees currently still employed there that has an excessive record of calling out and lateness but they all still have their jobs. My HR told me it was because they couldn't make any exceptions, but I just don't understand how a company can hire high school students at the age of 16 years old, even though the age limit is 18 for the company. That sounds like an exception to me. Or how can they give an employee a job after they left the company without any notice? That's sounds like an exception to me. So why couldn't they make an exception for someone who dedicated their life to the company? Because I'm not Spanish or Albanian, or because their employee was going through hardship like no other and they didn't want that image? The company recently gave out bonuses and though I was terminated in February they refuse to give me my bonus check, which is highly unfair because I am a huge contributor to the company's success. This company is very unfair. They schedule you with closing shifts that sometime end at 11pm and expect you to come in the next morning at 6am to work a shipment shift (Very illegal because the handbook states that you are supposed to have 11 hours away from the work place before clocking in for another shift.) Management is not very approachable at all. And often times the employees have a lot they want to say or that they feel isn't right but they just stay quiet because they don't want to get fired. Customer service has taken a huge decrease.

Viewing 25 - 27 of 9,531 Reviews

Glassdoor has 15,259 Zara reviews submitted anonymously by Zara employees. Read employee reviews and ratings on Glassdoor to decide if Zara is right for you.