Zara reviews

3.3

52% would recommend to a friend

(9,531 total reviews)
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Mr. Óscar García Maceiras

63% approve of CEO

48% positive business outlook

Zara has an employee rating of 3.3 out of 5 stars, based on 9,531 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zara employee rating is in line with the average (within 1 standard deviation) for employers within the Atacado e varejo industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Feb 24, 2023

Horrible

Recommend
Business Outlook

Pros

Literally just the pay was okay!

Cons

The managers? Horrible. Staff? Horrible (with a legit exception of like 3 people that were nice). Customers? Horrible. Literally nothing good about working here😂 the store manager is the worst person I’ve come across in my life and I still don’t know how she holds the position of a STORE manager when she’s that incompetent in managing and speaking to people as humans and not ROBOTS and DOGS. Floor managers also hideous. Giving me overtime without asking me and then acting like they changed it on the rota and it’s my fault that I hadn’t seen it when in reality there had been no changes. Simply manipulating and gaslighting you. Working conditions were absolutely horrible, so hot and we have to run up and down all the time obeying to 10 different managers because they don’t communicate with each other. I quit after 3-4 weeks and so did many of the people that started same time with me!

2.0
Dec 29, 2022
Recommend
Business Outlook

Pros

The discount is quite nice, some of the staff are really nice and helpful especially if youre new.

Cons

The managers are extremely patronising and disrespectful. They speak very rudely towards newcomers, they also do not provide enough training yet will expect the task that is given to be done quickly and perfectly. If you make a mistake, you are told off Infront of customers, there is no communication between the managers. Most staff are lovely but the managers are unbearable. One of the worst environments I've worked in.

1.0
Jun 21, 2022
Recommend
Business Outlook

Pros

Honestly i have no pros to say in regards to this job

Cons

• Part timer always treated poorly be it own hire or under agency • Management & full timer expect you to know everything in hand on your first day •No phones for straight 7.5hours , unless break 1hr = Total Hrs: 8.5hrs, to my point of view is really inconvenient as some of us have a own family, kids etc. in case of any emergency we’re able to notified within that moment not at the shop floor itself but can at least have a quick call at the locker area or pantry in regards to the emergency. I feel that this should be raise. Yes correct we are all working adults, however life & threatening matters are unpredictable. So a simple leniency of letting staffs put their phone in their pocket, will be an improvement. • Worked at 2 outlets before, ION & Vivo. Both side management is poor however vivo is little more understanding then ION is super fast paced and zero empathy •Wants staffs to be efficient, quick thinker & provide great customer service but treated poorly by rude management & low minimum wage $10/hr with such work load in toxic environment. BIG NO. Freshly Graduates please find other part time opportunity thn retail as there’s no pros unless is small retail outlet thn it should be fine

Viewing 64 - 66 of 9,531 Reviews

Glassdoor has 15,262 Zara reviews submitted anonymously by Zara employees. Read employee reviews and ratings on Glassdoor to decide if Zara is right for you.