Zara reviews

3.3

52% would recommend to a friend

(9,531 total reviews)
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Mr. Óscar García Maceiras

63% approve of CEO

48% positive business outlook

Zara has an employee rating of 3.3 out of 5 stars, based on 9,531 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zara employee rating is in line with the average (within 1 standard deviation) for employers within the Atacado e varejo industry (3.5 stars).

Reviews by job title

10K reviews
3.0
Mar 31, 2019
Recommend
Business Outlook

Pros

I worked at Zara as a full time sales assistant for a year. Okay discount on clothes, always busy and had something to do, never standing around looking for tasks. Don't really have to push product or do any hard selling - the product really sells itself. Frequent breaks in comparison with other places I've worked.

Cons

Where to start. If you are a sales assistant, you will either end up being trained in every section of the store and be totally overwhelmed with tasks, or stand in the fitting rooms hanging clothes for 9 hours a day. There is no in between and whether you get cross trained purely depends on whether management likes you. You will always be run off your feet. Sales periods are some of the most traumatising experiences I've had in my life, and you will be expected to run clothes like it's a normal day when there are 2000+ people in your store. Management have no idea what they're doing, on all levels. Information was communicated very rarely. People that I'd work with for months were sent to other stores without other team members ever being told. Store standards would change for no reason and it could take weeks for all team members to be told. The company is very hierarchical and as a sales assisstant you are at the bottom of the chain, even though you are often expected to have the same knowledge about different areas of the store - say visual merchandising - as managers. Again, this information is rarely communicated. You're just expected to know by osmosis. No work life balance whatsoever - you work long hours 5 days a week, often into the night. Not fun.

1.0
Jan 10, 2019

3 Weeks in Hell

Recommend
Business Outlook

Pros

There are no pros to this job.

Cons

I’ve worked many retail jobs but Zara has the worst, rude management I have ever encountered. I had multiple instances of them literally yelling at me to go faster when I hadn’t even been trained on how to close yet. You have to stay until 2 am to close the store even though they schedule you to be off way before that, hideous uniforms, once you clock out you have to stand there for 5 minutes before a manager comes to check your bag out, which is highly illegal because they cannot hold you there while you’re not on company time anymore, and the list goes on and on. I worked there for 3 weeks and it was the shortest, and the worst job I have ever encountered.

2.0
Apr 29, 2018
Recommend
Business Outlook

Pros

Staff discount; Meetings in the morning very nice and creative; Promoting wellbeing inside the company given tips about health and safety and even having fruits available in the kitchen.

Cons

Overtime never paid accordingly to the hours worked; Always discrepancies in payslip, even if you complain to HR they never fix it; Oportunities to grow in the company are only given according to how many managers you get along, rarely only because of your skills; Culture of fear is their motto, some managers can only work shouting to sales assistants.

Viewing 73 - 75 of 9,531 Reviews

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