Mainly the management is ridiculous. Head office sets unrealistic goals which puts pressure on managers and falls down the chain of workers. Sometimes someone from HR would visit the store, look at the roster and just cut casual shifts. Then on those days we'd be understaffed, be over-worked and extremely under pressure. Calling people in doesn't always work because everything is so last minute.
Only full-timers get discount.
Some of the pros I think were very dependent on my own personal experience with the store. I believe my store to be very different from the environment of Pitt St (city store). I am lucky and grateful to have developed some amazing friendships. That being said there is quite a lot of favouritism - but it is dependent on how well you work. Now that I have been working with Zara for a while, I see the way new employees are treated - so work hard. When I was new, there was quite a distinction between full-timers and casuals - you just weren't treated the same. Now that I have been a while, I would say I am "in" with the full-timers, but can relate to new casuals. It is like there is a "popular group." There is a lot of drama/gossip.
Lack of training for new workers. Some are so lost I honestly don't know how they got the job. There's no passion or drive on their part.
*Also. Head Office does all the hiring, forcing us to recruit new workers when we don't even need them. Annoying for both new and current workers.
Many people I work with have considered leaving at least once. We are not rewarded very well. I know there is an extremely high turn-over rate in the Pitt St store. Many people are unhappy from being overworked.
This is very biased but the customers at Zara are extremely rude and ridiculous than any other place I've worked at. I don't know what it is haha.
