FARFETCH Customer Service Representative interview questions
based on 27 ratings - Updated Oct 27, 2024
Easyinterview difficulty
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86%
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FARFETCH interviews FAQs
Candidates applying for Customer Service Representative roles take an average of 2 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at FARFETCH overall takes an average of 17 days.
Common stages of the interview process at FARFETCH as a Customer Service Representative according to 1 Glassdoor interviews include:
Phone interview: 100%
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Very short and to the point. It almost seemed like the interviewer was not into interviewing me and I got the impression her mind was somewhere else as she seemed distracted and inattentive when I gave my answers to her interview questions.
Interview questions [1]
Question 1
The standard “tell us about yourself” “why do you want to work here” “tell us a time you handled a tough customer” .
The process was quite easy, I had a two calls from the HR and after a video talk with the head of sales department. There were two more rounds left, but we stopped at this point.
I applied online. The process took 1 week. I interviewed at FARFETCH (Tóquio) in Oct 2021
Interview
I applied. online direct to website. Next day, I surprisingly got email. I did not think they would consider me. We could arrange interview quickly. It was straight forward interview. I did not think I did well because I was very nervous though. At least they were quick to follow up that I did not make it to next round, rather than leave me hanging like so many companies have.
Interview questions [1]
Question 1
Tell about a time you dealt with a difficult situation with a customer.
Tell about a time you could not provide the customer what they wanted.