FARFETCH Customer Service Representative interview questions
based on 27 ratings - Updated Oct 27, 2024
Easyinterview difficulty
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FARFETCH interviews FAQs
Candidates applying for Customer Service Representative roles take an average of 2 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at FARFETCH overall takes an average of 17 days.
Common stages of the interview process at FARFETCH as a Customer Service Representative according to 1 Glassdoor interviews include:
Phone interview: 100%
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I applied online. The process took 3 days. I interviewed at FARFETCH (Tóquio) in Jan 2015
Interview
In-house interview with CS manager and HR. Skype interview with HQ, Language test.
Very fast process within 3 days.
Basic interview questions without any difficult questions if you have really great language skills and fashion or customer care back ground.
1. Previous work experiences
2. What is different between western customers and Asian customers
3. What is most important ability to be a good customer service representative
4. Tell me the time when you had most angry customer and how did you handle it
Got an Skype interview with the customer service manager. The role I applied was Mandarin speaking Customer Service Representative, so she asked me based on my past experiences, what is the biggest difference between approaching Asian market and customers comparing with approaching the North American and European customers; what cultural differences do you think influence them? She also asked me what does customer service means to me.
Interview questions [1]
Question 1
Explain a situation where you had trouble handling and you had to find an alternative way to approach the problem/customers.