Glassdoor users rated their interview experience at Spectrum as 100% positive with a difficulty rating score of 1 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Senior Desktop Support Specialist and rated their interviews as the hardest, whereas interviews for Senior Desktop Support Specialist and roles were rated as the easiest.
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This company is always looking for people since the attrition rate is so high. Pretty straight forward, drug test, initial online screening, then they bring you in. Was straight forward, as long as you're a decent human being, you will get a job offer from them.
Interview questions [1]
Question 1
Describe a time where you handled a difficult customer.
I applied through a recruiter. The process took 3 weeks. I interviewed at Spectrum (New York, NY) in Jul 2016
Interview
A couple of in-person interviews with people on various teams who I would work with on a daily basis. They were there to judge my technical knowledge and my personal fit within the organization
I applied online. The process took 2 days. I interviewed at Spectrum (Milwaukee, WI) in Jul 2015
Interview
1) over the phone interview
2) in person interview with 2 supervisors from retention department
3) he follow up with job offer
4) drug test
5) start date on a Friday
Interview questions [1]
Question 1
What was a situation you dealt with an irate customer ?
What was a situation you went above and beyond for a customer ?