Glassdoor users rated their interview experience at Spectrum as 100% positive with a difficulty rating score of 1 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Senior Desktop Support Specialist and rated their interviews as the hardest, whereas interviews for Senior Desktop Support Specialist and roles were rated as the easiest.
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I applied online. The process took 1 week. I interviewed at Spectrum (Saint Petersburg, FL) in Jan 2017
Interview
Seemed very rushed and amateur, Interviewer was not very engaged, seemed to be a very scripted interview process. Wanted specific "key words" in responses rather than real life answers. Not really interested in fully developed answers
Interview questions [1]
Question 1
They asked about very basic, simple tech items and then tried to coach you to give them the answer they wanted, right or not. Most were about items and processes not really used in customer support of IT (even at home)
I applied through a recruiter. The process took 2 weeks. I interviewed at Spectrum (Newtown, CT) in Dec 2016
Interview
Was asked for an in person interview, asked a variety of questions including previous sales experience and if I was comfortable making telephone calls. Met with two individuals in this interview at the Newtown location. Had follow up phone interview which consisted of a mock sales pitch to a customer. Was given multiple scenarios to choose from.
Interview questions [1]
Question 1
Q. How would you sell someone additional features for a cable, phone internet package?
I applied online. The process took 4 weeks. I interviewed at Spectrum (Saint Louis, MO) in Oct 2016
Interview
Initial phone screen by HR rep, then onsite interviews with peers, hiring manager, and peers of hiring manager. Interviews typically ran 30 minutes in length. The team shared extensive information about current projects and department strategy.
Interview questions [1]
Question 1
Examples of prior work experienced related to the role.