Is Atento a good company to work for?

Atento has an overall rating of 3.3 out of 5, based on over 13,412 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 56% of employees would recommend working at Atento to a friend and 42% have a positive outlook for the business. The best reviews about Atento have been left by employees working as Especialista De Marketing , Gestor De Clientes and Especialista Em Atendimento Ao Cliente II .

Does Atento pay their employees well?

According to anonymously submitted Glassdoor reviews, Atento employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Atento. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Atento?

56% of Atento employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Atento 2.8 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Atento?

Operador De Telemarketing (1437) , Atendente De Call Center (661) , Teleoperador (361) , Operador De SAC I (291) , Supervisor (251) , Analista (225) , Operador De Telemarketing Receptivo (201) , Atendente (187) , Operador (155) , Asesor Telefónico (115) , Agente De Atendimento (108) , Customer Service Representative (107) , Telemarketing (96) , Especialista Em Atendimento Ao Cliente (95) , Analista de atendimento (93)

What are the pros of working at Atento according to real employee reviews?

"good pay and i like it" ((in 31 reviews)); "The people are great and make work enjoyable." ((in 19 reviews)); "Some good coworkers." ((in 8 reviews)); "15 minute breaks." ((in 5 reviews)); "Good team work and culture" ((in 5 reviews))

What are the cons of working at Atento according to real employee reviews?

"Não pode ir ao banheiro sem que o supervisor faça cara feia." ((in 42 reviews)); "Poor Management Assistance when needed on live calls" ((in 33 reviews)); "Low salary compared to others companies" ((in 19 reviews)); "No benefits whatsoever" ((in 10 reviews)); "3 days of training they throw you out there they constantly changing things so you have to be up to date" ((in 7 reviews))

What Atento locations have received the highest employee ratings?

Prado , Belém , Feira de Santana , Belo Horizonte

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Atento

Atento reviews

3.3

56% would recommend to a friend

(470 total reviews)

Dimitrius Oliveira

50% approve of CEO

42% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.1

Culture & values

3.1

Career opportunities

2.8

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

Atento has an employee rating of 3.3 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Atento employee rating is in line with the average (within 1 standard deviation) for employers within the Gerenciamento e consultoria industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

470 reviews

2.0

Aug 21, 2017

Customer Service Trainer

Customer service representative/trainer

Recommend

Business Outlook

Pros

Paid 2 months training in some campaigns.

Cons

Unhealthy environment, no organizational culture, lack of ethical treatment by the administration, no marginal benefits, no health insurance, not enough parking spaces for all employees etc.

1.0

Aug 14, 2017

Needs improvement

Anonymous employee

Recommend

Business Outlook

Pros

Always hiring so if you need a job that's the place to go

Cons

It's like being in high school. It's all about numbers and not the employees

4.0

Aug 2, 2017

Flexibility

Backoffice analyst

Recommend

Business Outlook

Pros

work environment, flexible schedules, good for people who is starting career.

Cons

Low salaries and many bureaucracies to grow professionally

Viewing 409 - 411 of 470 Reviews

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Jobs at Atento

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Especialista Relacionamento Cliente I (Retenção - Telefonia) - Unidade Cabula

Especialista em Relacionamento Digital - Unidade Macaíba

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Rio de Janeiro, Rio de Janeiro

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Especialista Suporte Atendimento III (BKO - Grupo Educacional) - Prédio do Cliente na Paulista em São Paulo

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Customer Service Trainer

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Flexibility

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