Cengage reviews

3.0

34% would recommend to a friend

(2,396 total reviews)
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Michael Hansen

43% approve of CEO

27% positive business outlook

Cengage has an employee rating of 3.0 out of 5 stars, based on 2,396 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Cengage employee rating is in line with the average (within 1 standard deviation) for employers within the Mídia e comunicação industry (3.7 stars).

Reviews by job title

2K reviews
1.0
May 13, 2011
Recommend
Business Outlook

Pros

They give time off and great working conditions but as a contractor or intern you get 10 an hour and do the same if not more as people around you who are making 30+ and hour. Plus you have to go through the temp company Adecco so you get no paid sick day, no paid holidays, no vacation ..nothing except crabby benefits that you pay for.

Cons

No promotion of contractors or interns from within, no matter how long you are here you still complete with outsiders for job positions. Sometimes they hire contractors but very rarely. Even a simple customer service telemarketer position I was turned down for despite being employed for more than 2 years, never late, rarely sick and doing way more than my job description entailed. I feel used and taken advantage of.

2.0
May 9, 2011
Recommend
Business Outlook

Pros

Fairly flexible with time off Summertime is a pretty lax time, although it seems to be getting more time-consuming at this time also. Some good training/experience

Cons

Be prepared to work many hours during the evening in busy seasons (most of the time) Many hours will be spent unnecessarily recording and updating customer records and keeping track in Seibel CRM of every little thing you do and you know about customers. The company is constantly introducing a wide variety of products that don't sell or aren't properly tested and therefore having to pull them back off the market. (hit and miss) There is a completely unrealistic expectation for digital sales. The economy has very negatively impacted this recently because profs don't think that students can afford it. Only about 2 out of 50 salespeople in Southern California got their full bonus last year (2010). I know for a fact it is a much higher percentage for competing publishers. (8 out of 10 in one district alone). The company belatedly tried to address that afterwards. However, more cuts are coming across the board in CA, so adjustments will have to be made.

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Glassdoor has 2,592 Cengage reviews submitted anonymously by Cengage employees. Read employee reviews and ratings on Glassdoor to decide if Cengage is right for you.