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Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.2

83% would recommend to a friend

(3,407 total reviews)
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Joe Margolis

88% approve of CEO

76% positive business outlook

Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,407 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is in line with the average (within 1 standard deviation) for employers within the Imobiliária industry (3.8 stars).

Reviews by job title

3K reviews
5.0
Jan 2, 2025
Recommend
Business Outlook

Pros

The Power of the Key Ring: There is a moment when you become the keymaster. Every customer who walks in looks to you like you're holding the Ark of the Covenant. And guess what? You are! No one else can enter the sacred storage chambers without your mighty key ring. It's basically a medieval dungeon master's staff, except more polished and with fewer dragons. The Warehouse Gym: Sure, you came to work thinking you were just going to move some boxes, but by the end of the week, you’re basically an Olympic athlete. Lifting cleaning bottles, climbing ladders, and restalking.5 lb-pound boxes into small spaces on the merch wall? All in a day's work. If you're looking to replace your gym membership, just sign up here and get the "Storage Arms" of Hercules. Customer Interactions that Feel Like You’re in a Sitcom: Every day, you get to meet characters straight out of a sitcom. There’s the overly dramatic person who insists their belongings are “more valuable than gold," the confused customer who thought they were renting a mini fridge (yep, it’s a storage unit, not an appliance), and of course, the person who insists you’ve “misplaced” their stuff…even though it's right in front of them. The Sweet Smell of Opportunity: Every time you step foot into the office, you’re greeted by the sweet, sweet scent of...box tape and fabreeze air fresheners. But really, the smell of success. Bonus points if you catch the faint whiff of adventure that comes from telling customers their units are most likely "the most secure in the business." The Secret Handshake (AKA, The Paperwork): You become a master at paperwork. While other people quiver at the sight of a lease, you look at it with the confidence of someone who’s been there, done that, and filled out every last signature. Your signature game? Stronger than a superhero’s.

Cons

Your Car Will Never Look Clean Again: You know how some people take pride in keeping their car spotless? Well, prepare to abandon that dream. When you're constantly surrounded by boxes, bags, and "miscellaneous" items, your car will start looking like it was a part of a sale on "pre-owned vehicles." But hey, it's a good conversation starter. The "Tetris Master" You Never Asked to Be: You will become a Tetris god, and by "god," I mean someone who spends hours trying to figure out how to stack 15 couches, a dining room set, and a mattress the size of a small yacht into a unit that’s half the size of a football field. Your brain will be forever marked by the deep question: “Will this fit in a 10x10 unit?” The Endless Question: "What About The Temperature?" "Is this unit climate-controlled?" they ask. Of course it is, Karen. Sure, it’s the temperature of whatever nature says it is, but try not to bring it up every time a customer asks. The answer is always the same: Yes, we care about your stuff as much as you do. Now, please don’t ask me if your 87 pairs of boots will be fine. The Creepy Crawlies: Sometimes you will encounter the occasional uninvited guest. And by guest, I mean spiders. And by occasional, I mean several times a day. Do you know how hard it is to look professional when you’re fighting off a web that somehow attaches to your hair like it’s auditioning for a role in a heads and shoulders commercial? The Paper Trail of Doom: It's not that you don’t like filling out forms—okay, who are we kidding, you don’t. There’s always something that needs to be filled out: ID verification, rental agreements, damage reports, or a "So Sorry, Your Unit Is Missing, But We’ll Help You Find It" form (that one's fun). It's like playing whack-a-mole, but instead of moles, it's stacks of paperwork.

5.0
Jan 2, 2025

Employee Experiance

Recommend
Business Outlook

Pros

Completive Pay, Work Life Balance, Benefits, Monthly Schedule, Growth

Cons

Training and Onboarding, Support, Bonus, Education, Coverage Gaps

5.0
Jan 2, 2025

Great Work/Life Balance

Recommend
Business Outlook

Pros

Great work hours, Family oriented, Flexible schedule, Diverse, Compensation and benefits.

Cons

Communication at district level has not been great or up to my standards of appreciation.

Viewing 355 - 357 of 3,407 Reviews

Glassdoor has 3,457 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.