TP reviews

4.4

89% would recommend to a friend

(74,774 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,774 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is 28% above average for employers within the Gerenciamento e consultoria industry (3.5 stars).

Reviews by job title

75K reviews
1.0
Sep 23, 2015

Temporary

Recommend
Business Outlook

Pros

I liked teleperformance as a company but hated my account

Cons

At sprint they teach you nothing in training and throw you on the phones to deal with rude customers when you don't know how to solve the problem. Once you know what your doing you deal with aggravated customers day in and day out, you will get cussed out and have a lot of sup calls

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TP Response
9y
We apologize that you felt that way. We are committed to providing our employees a remarkable experience with us while making sure they learn through trainings and prepare themselves for future career growth opportunities. We are sorry you expected something different. We wish you all the best for the future!
3.0
Sep 22, 2015

Good training.

Recommend
Business Outlook

Pros

Excellent first job for a business professional just starting their career.

Cons

I have no Cons to report, yet; however, when I do, I will certainly report them.

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TP Response
8y
Our goal is to provide our employees a stable job wherein they get to earn, learn and enjoy. If you wish to share your feedback, please go to http://bit.ly/TPHR-form. Wishing you a great day ahead!
1.0
Sep 22, 2015

No future here

Anonymous employee
Recommend
Business Outlook

Pros

Good for someone right out of high school/college who needs work in the interim before settling on a real career.

Cons

The training is insufficient for the complex level of information you are expected to know (at least for the AT&T account.) Everything is about numbers, stats and reading from a script. It doesn't matter how well you handle a call. I was in the middle of a call that went over 7 minutes, when a floor supervisor made me end the call after telling the customer I was going to call her back. Things like that are to make it seem like you are taking more calls and handling them in a shorter amount of time. If you are overqualified, you will get bored and frustrated very easily, and they will look for ways to get rid of you (like changing your schedule without telling you) before the benefit period kicks in.

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TP Response
7y
Thank you for bringing this to our attention. We see to it that all employees receive proper training and briefing before doing their jobs and we are sorry to learn about your experience. Hope you can share this with us via http://bit.ly/TPHR-Form in order for us to discuss with the team and make improvements.
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Glassdoor has 100,830 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.