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Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.2

83% would recommend to a friend

(3,403 total reviews)
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Joe Margolis

88% approve of CEO

76% positive business outlook

Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,403 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is in line with the average (within 1 standard deviation) for employers within the Imobiliária industry (3.8 stars).

Reviews by job title

3K reviews
4.0
Mar 29, 2017
Recommend
Business Outlook

Pros

- Awesome company culture - Laid back atmosphere - PTO is quite generous - Opportunity to work with people in different departments - Great job for accountants who want a good work/life balance

Cons

- Upward movement is difficult, although I feel this is offset by the fact that I've been presented with opportunities to tackle assignments that are outside the norm - Communication between departments needs improvement; the lack of communication makes work inefficient sometimes

4.0
Mar 28, 2017

Pros outweigh cons

Anonymous employee
Recommend
Business Outlook

Pros

A lot of downtime and independence with little to no supervision. Generous PTO. Good benefits. Commission. Uniform and shoe allowance (must order from their approved website). Job security. There are people who have worked for the company for 10+ years. Good hours. 9:30-6. Most stores closed on Sundays.

Cons

Very corporate. The higher ups make idiotic decisions that don't necessarily work or make sense. High expectations of customer service. They do secret shops which require you to cover everything on a checklist which you can only miss 2 things on before you fail. Customer interactions are a little bit scripted but not too much. I will never enjoy answering the phone and asking how can I meet your storage needs. These things are to be expected in corporate jobs, so you have to know what you're getting into working for them.

5.0
Mar 27, 2017
Recommend
Business Outlook

Pros

- Work with experienced, dedicated, long-term employees - Increasing opportunities for career growth - Positive work culture and focus on teamwork - Dedicated Senior Management team driving growth and development - Individual efforts have a direct impact on company success - Provided autonomy to manage, but with outstanding support and guidance if needed

Cons

- Work hard for fair pay, but compensation could be stronger - Company Growth = Frequent Changes

Viewing 3184 - 3186 of 3,403 Reviews

Glassdoor has 3,453 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.