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      Extra Space Storage

      Engaged Employer

      Extra Space Storage reviews

      4.2

      82% would recommend to a friend

      (3,398 total reviews)
      avatar

      Joe Margolis

      88% approve of CEO

      76% positive business outlook

      Ratings by category

      4.5

      Diversity & inclusion

      4.3

      Culture & values

      4.2

      Work/Life balance

      4.1

      Senior management

      4.1

      Career opportunities

      3.8

      Compensation and benefits

      Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,398 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is in line with the average (within 1 standard deviation) for employers within the Imobiliária industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Jul 23, 2025

      EXTRA Fake Culture

      Assistant manager
      Recommend
      Business Outlook

      Pros

      I like the AM work hours

      Cons

      I do not agree with the amount of perfect practices they make their employees endure. We have a once a week district call and 2 yearly district meetings. The company's values is fake and they have the "you get what you pay for demeanor". Since working here the customers complain about the constant Rate increases and the significant jump since they took over Life Storage. The company pushes staff to sell CPP ( Insurance) but make it optional and then try to coach employees on how to basically convince customers they need an additional monthly fee. Their is absolutely no Over Time and they ensure we do not go over time. We are always short staffed, and the DM is condescending at times with his leadership. The job is very repetitive and key word for this company is EXTRA, the customers complain the company is a Bait and switch, and also for staff. Upon being hired they do not tell you the AM will be getting paid less but to do the exact same job as the SM. They force the AM to do the SM job with different pay and less of the monthly bonus because the DM gets apart of the monthly bonus as well. I came in making $19 and got a .57 cent pay raise on my yearly review.

      2.0
      Dec 11, 2023

      Lots to do

      Assistant manager
      Recommend
      Business Outlook

      Pros

      Building relationships with tenants. Getting to walk a lot. It is a hybrid between an office job with a heavy sales focus, with the other side of it can be a lot of walking around and projects on the property.

      Cons

      There can be break ins, picking up bodily fluids, cleaning the only bathroom, delinquency calls. Some DM's want three calls per delinquent customer a week. Some properties can have 50 people behind on payment. Having to go through the auction process and dealing with sensitive process with people who can't scrounge up money for their unit that goes to auction. It is hard to get any raise or promoted. Working other stores for the first time, you will just get a binder of how to hopefully function properly. Working alone often. You might be on the property trying to finish a task that could take you 30 minutes, but take all day due to people showing up to the office and calling you to come back.

      1.0
      Sep 26, 2019

      80% of the positive reviews are fake

      Store manager
      Recommend
      Business Outlook

      Pros

      There are no pros to this company. Run, just run!

      Cons

      This company has a contest for reviews and will send you a gift card if your name is drawn. Most of the positive reviews are either upper management posting fake reviews or they are from a contest from.employees trying to win a gift card. The CEO/ Comapany had a contest to win a gift card for any of the awards this company has won. Sure you'll get positive reviews if you are offering free money. You can take it for what you want. Most of the reviews here are fake. The company is full of drama and favoritism. You will not promote unless you are in the DM's group of favorites. The company has very high turn over. This includes upper management all the way down to the bottom. We receive emails almost weekly of all the people who have left the company. The list is usually 8 people in the upper management level. Upper management is excessive. All over paid. Especially the CEO. Way over paid

      Viewing 31 - 33 of 3,398 Reviews
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      ReviewsExtra Space Storage reviews

      Glassdoor has 3,448 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.