employer cover photo
employer logo
employer logo

Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.2

83% would recommend to a friend

(3,398 total reviews)
avatar

Joe Margolis

88% approve of CEO

76% positive business outlook

Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,398 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is in line with the average (within 1 standard deviation) for employers within the Imobiliária industry (3.8 stars).

Reviews by job title

3K reviews
2.0
Jul 30, 2013
Recommend
Business Outlook

Pros

Possible free housing. Free or discounted storage space. Paid company meetings with food provided. Independent work scenario's, where your left alone ...most of the time. That's about it.

Cons

Required to openly lie to potential customers about renters insurance by stating it's required/mandatory. But if the customer is walking out we have them sign a insurance rejection form. So it's not really required. Makes the employee look like an idiot! Constant rate changes that make customers mad. Corp is not interested in a long term, renter, relationship. Get them in, raise their rate, if they stay okay, if not get them out and get another sucker in. They're going to run out of local customers sooner or later if they keep thinking along these lines. Corp. requires lease to be presented under 3 minutes, and it IS timed, making the employee look stupid as we're not able to really tell all that is involved in that time period. Dealing with irate customers due to Corporate changes on the local level that Corp. does not let it's employees, on the local level, know about beforehand. Performing weekly and monthly reports that nobody ever really shows you how to do. I didn't sign up to be an Analyst or a CPA. Most local level employees are out for themselves and could care less about you so there's lots of backstabbing. District Managers that would rather sit and work from home than visit your store. They also love to micro-manage. Promotions above the local level are few and far. Corp. hired a new DM into our district who had never even worked in the industry ...yet we're supposed to let this person tell us what to do when we've been doing the job longer?? Most all maintenance (painting, door repairs, roof repairs, etc...) is done by the employee. They're so tight they can't even hire a district-wide maintenance worker. The company is publicly traded, so they care more about profits for the shareholders than they do about customers.

3.0
May 3, 2024

They could do better.

Recommend
Business Outlook

Pros

Generous PTO from the start. Pay is decent for starting out as a young person if you choose this career path. Medical has several family plans that are decent. Bonus paid monthly. There is career advancement. You get an allowance for work shoes and shirts are provided.

Cons

Very few holidays. We work Labor Day, Memorial Day, and MLK Day. Most of the time it's not worth even being open because most customers think you are closed. The bonus is not great. You get a dollar amount per rental which you share with assistants. Sometimes they randomly change the amount with no warning. It will add $1 to $2 an hour to your check. Assistants get about half that. Work life balance is not great because someone else writes your schedule. It's rare to get two days off in a row. You will get micromanaged by most District Managers. DM's act like schoolteachers punishing the whole class because of the few bad employees. You cannot wear jeans.

Viewing 79 - 81 of 3,398 Reviews

Glassdoor has 3,448 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.