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Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.2

83% would recommend to a friend

(3,398 total reviews)
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Joe Margolis

88% approve of CEO

76% positive business outlook

Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,398 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is in line with the average (within 1 standard deviation) for employers within the Imobiliária industry (3.8 stars).

Reviews by job title

3K reviews
3.0
Dec 30, 2014

There is good and bad.

Recommend
Business Outlook

Pros

This job is not all that hard to do. You need to learn to deal with customers and know how to deal with conflict sometimes. But other then that, the job is not all that bad. You have decent hours and the workplace is pretty casual. You spend 75%-90% of your time in the office, these people who posted reviews about them spending all their time outside must be doing something wrong lol. I spend 80%-95% of my time in the office and I work for one of the best stores in the division. You should know that you will have a lot of downtime sometimes which makes the day go by slow, so if you like to stay busy alot then you will not like it. You have pretty good training and learn alot about the storage business which is cool.

Cons

Fix Omni, people who work for ESS know what I am talking about. There is no reason for a multi-billion dollar company to have such a crappy computer software system. I know ESS makes a few million dollars a month on CPP so use some of that money to fix it. ESS will honeslty update it,and it will make it worse, (5 and 3 anyone?) I do not like how ESS sells its storage insurance either(CPP), they basically imply that we should tell potential customers that it is mandatory. They never say that out right, but its what they really mean, and its pretty obvious. The salary could be better, either make the incentive bonus better or raise the hourly rate. Also about 75% of the last 20 or so reviews on Glassdoor are fake for ESS. They might respond to me saying that real employees are posting these, and that very well be true. But most likely a District Manger or someone is pressuring lower employees to wright a "good" review.

1.0
Oct 23, 2014

Horrible company

Recommend
Business Outlook

Pros

Work with little supervision, bonus checks if your lucky

Cons

Unprofessional environment, DM plays favorites, you lie to your customers, benifits are bad, pay is no where near what it should for amount of manual labor cleaning and lifting, no help when needed ,they reward the lazy and the people who lie before they help hard workers. Don't waste your time here.

1.0
Jan 10, 2013
Recommend
Business Outlook

Pros

Good pay and commissions if you are a top sales agent. They try to make fun work environment by playing music and games between calls. Most people working there are nice.

Cons

Very stressful work environment. You receive sales updates on every hours. They send you home for part of the day if you are not performing up to their standard. They treat you great if you are top performer, but badly if you don't meet their very high expectations. Very high turnover. Have to work weekends. Benefits are not good.

Viewing 97 - 99 of 3,398 Reviews

Glassdoor has 3,448 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.