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      Spectrum

      Engaged Employer

      Spectrum reviews

      3.3

      52% would recommend to a friend

      (18,923 total reviews)
      avatar

      Chris Winfrey

      53% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,923 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

      Reviews by job title

      19K reviews
      3.0
      Aug 1, 2021

      Metrics Driven, Poor Tools and Understanding

      Customer service & video repair representative
      Recommend
      Business Outlook

      Pros

      They project a "we care, and you are the best part of Spectrum" front. I say that it is a front because, as I have years of experience in a call center environment, I can attest there are ways to handle things better. The training was good, far too much class time, more shadowing, and live calls are truly needed. The pay is ok and the benefits are good as well. Regretfully that does not avoid the dread of coming into a place where so many people are just so negative and so browbeaten. I know this is the pros part but its so integrated and toxic, that even the good parts are tainted with despair. Company match 401k is nice and the benefits are ok, could be much better, but that's everywhere you go. Shift differential is available as well, and they are not shy in making sure you get paid

      Cons

      I will do this from the start to the finish. I am not looking to bash people here. Or the company. If it's good I will tell you. If it lacks I will tell you that too. The training is good. The people truly care about what they are teaching. They are very sunshine and rainbows about things. I understand that and I appreciate why they are like that. The problem is you see the cracks when you go to lunch or break and you see people chain-smoking outside almost in tears. People that have been there for years. You start to ask around, and a lot of it can be explained that it was bitterness or pettiness. It's a call center. Again I had no illusions that it was the happiest place on earth, but the dread and loathing that you get from the people there is thick. It's the only way that I can describe it. Every minute that you are on the phone is scrutinized and counted for. I get it, but when your only reward for taking the beatings from the customers is a coaching session that threatens your job or write-up, well you don't feel warm and fuzzy's. This all comes from a culture that values only metrics and not true engagement with their employees. The turnover is alarming even for a call center environment. The tools that they give you barely work, and they want 5-star service and professionalism, with tools that 1997 wouldn't use. The only thing that is up to date there is the call tracker software. Even that has errors all the time. Try getting days off. Might as well just call in. It's so archaic and faulty it is laughable.

      avatar
      Spectrum Response
      4y
      Thank you for sharing your experience with us. We know that a positive, supportive team can make all the difference for a successful career. The experience you describe is not in keeping with our company values. When some employees do not comply with policies or create a hostile working environment, it hurts us all. We have taken note of your comments and will share them with our leadership.
      1.0
      Jul 20, 2021

      Would Not Recommend

      Senior manager docsis
      Recommend
      Business Outlook

      Pros

      - One of only two leading cable internet providers - Unique blend of technical and operational challenges

      Cons

      I reported to an individual with no true leadership experience only a small stint as a supervisor. He was more concerned with his appearance to the SVP than anyone that reported below him. It was important that he received credit for all success within the team and that he had someone to blame if required. Through the years there were many promises of how my contributions would be recognized, but none came to fruition. His comparison and trying to empathize was that he did not receive “two promotions in 6 months.”

      avatar
      Spectrum Response
      4y
      Thank you for sharing your experience with us. We know that a positive, supportive team can make all the difference for a successful career. The experience you describe is not in keeping with our company values. When some employees do not comply with policies or create a hostile working environment, it hurts us all. We have taken note of your comments and will share them with our leadership.
      2.0
      Jul 10, 2021

      Needs A LOT of improvement

      Order management specialist
      Recommend
      Business Outlook

      Pros

      The Spectrum Benefits are good.

      Cons

      This company is going downhill and has been since before COVID. People simply do not care anymore and are checked out. You take on your work as well as other departments work. Sales reps think everyone is their personal assistant & talks to them with little to no respect because they’re trying to get their commission check. Departments who talk with the customers ie Project Managers/Sales don’t know what they’re selling or talking about & basically give the customer false information which makes working the orders even harder. You only move up in the company based on who you know, there are many people in leadership who are not good at their jobs but because they knew the right person & got the position. The company is a mess and tons of people are quitting for better opportunities & also to work from home. Spectrum does not care if you leave because they’ll replace you and pay someone new way less just like other major corporations. I would NOT recommend anyone to work here only if you needed money desperately.

      avatar
      Spectrum Response
      4y
      We appreciate you taking the time to provide feedback about your experience. We take pride in our facilities and want them to be safe and healthy workplaces for everyone. Your comments are valuable to us and inform our leadership team as they remain alert to potential facilities issues going forward.
      Viewing 415 - 417 of 18,923 Reviews
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      ReviewsSpectrum reviews

      Glassdoor has 20,004 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.