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      Extra Space Storage

      Engaged Employer

      Extra Space Storage reviews

      4.2

      83% would recommend to a friend

      (3,398 total reviews)
      avatar

      Joe Margolis

      88% approve of CEO

      76% positive business outlook

      Ratings by category

      4.5

      Diversity & inclusion

      4.3

      Culture & values

      4.2

      Work/Life balance

      4.1

      Senior management

      4.1

      Career opportunities

      3.8

      Compensation and benefits

      Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,398 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is in line with the average (within 1 standard deviation) for employers within the Imobiliária industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Sep 15, 2014

      I wish I hadn't wasted the best years of my life here

      Customer service and sales agent
      Recommend
      Business Outlook

      Pros

      Sales Bonuses, free pizza, candy, coffee, pop, nice co-workers, good technology, the customer's are great! If you can turn your brain off at the door, keep your mouth shut and smile, do everything they tell you to do, you'll be fine.

      Cons

      Very limited career advancement opportunities, sales bonus matrix is skewed in the companies favor, the stretch goal is extremely difficult to achieve because so many factors are out of your control. Bonuses are taxed at 40% to make matters worse. Very small annual increases, the work is monotonous, TL's micromanage everything, and cross the line into your private life, terrible communication, I hear more info from peers than from managers. TL's like to keep you in the dark about stuff, favoritism, you must be positive at all times, pointing out anything wrong, or will be misconstrued as "negative" and will get you fired.

      4.0
      Dec 18, 2018

      Assistant Site Manager

      Assistant manager
      Recommend
      Business Outlook

      Pros

      -If you’re someone coming from a traditional retail environment, scheduling is a lot better overall. Most districts complete their schedules 30 days in advance. Most people have a designated off day that rarely changes every week in addition to Sundays off. You won’t have to worry about working a bunch of days in a row without an off day because this position is hourly and the company doesn’t want to pay out a lot of overtime. -The hours are a set 930am-6pm Monday-Friday and 9am-530pm on Saturdays. Work/life balance is a lot better as opposed to a traditional retail environment. It would be nice however, if the hours weren’t geared towards a mid shift. A better time would be to open at 8/830am and close at 430/5pm - at least on Saturdays. -Little micromanagement: Maybe this is just in my district, but I really feel like I can do my job without another manager breathing down my neck. -Chances to work other properties and rapid advancement: The company is constantly growing so they need highly motivated Assistant Managers (AMs) to become Store Managers (SMs) to run the new properties. As an AM you typically get to go to run another property a couple of days out the week. Some people may like that and some people may not. An AM can typically get promoted to SM in less than a year.

      Cons

      These are some of my personal cons, but overall Extra Space Storage is not a bad place to work at all. -No extra help: If you’re running a high occupancy facility or a new facility, the likelihood of having extra help is higher than a property that is lower occupied. Needless to say, there are times that highly occupied facilities are single covered too. If you’re running a property by yourself, you have to work with another property to cover your off day/PTO, do lock cuts, or any other activities that may require two people. Also, working by yourself all of the time can be challenging since you are maintaining the entire property with no help whatsoever. -Routined job: If you’re not renting units or making delinquent calls, you’re basically the property janitor - cleaning units, picking up trash, blowing leaves, cleaning toilets, etc. It gets boring quickly. -Dealing with rate increase complaints: sigh. -No chance to rotate weekends off: This may be just a district issue, but it would be nice to be able to have a rotating weekend off without using PTO. -Bonuses are kind of bad: Store Manager gets bigger bonus no matter what. Bonuses are usually pretty low anyway. - Favoritism: It exists. In my opinion, the district in which you are placed will determine the experience you will have. The District Manager(DM) and District Team Leaders (DTLs) set the pace and morale for the team. If you have an engaging upper management team, overall the rest of the site managers will also be engaged. If you have an upper management team that is not engaging, then more than likely that district will be less engaged.

      1.0
      Jul 12, 2018

      Horrible Place to Work

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      No Late Night Hours- They do have 401K w/ Stock Options

      Cons

      Health Insurance Is bad- Upper Management is bad- They do not hire from with in as much as they should, most often they hire some one from outside the company who has little or no experience. Men seem to be paid more for the same position that a female has. I've been there for 5 years and they bring people in making more than me with no experience making more than me- raises are not what they should be, you may get $.30- $.45 a year. And if you happen to get promoted from with in- that is your raise for the year, no matter when your promotion took place- So if you got promoted in January of this year, you would not get a raise January of next year because you have already received a raise

      avatar
      Extra Space Storage Response
      7y
      Thank you for your response on Glassdoor. As a company we always look internal before we hire any external employees. Our merit increase budget for the last several years has been at the national average and we analyze each position to ensure they are being paid at competitive market wages. If you feel you are being underpaid I encourage you to speak to your manager and let them know your concerns.
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