Is Definity a good company to work for as a Claim Analyst?

Claim Analyst professionals working at Definity have rated their employer with 3.1 out of 5 stars in 44 Glassdoor reviews. This is a lower than average score with the overall rating of Definity employees being 3.7 out of 5 stars. Search open Claim Analyst Jobs at Definity now and start preparing for your job interview by browsing frequently asked Claim Analyst interview questions at Definity .

Does Definity pay Claim Analyst employees well?

Claim Analyst professionals rate their compensation and benefits at Definity with 3.2 out of 5 stars based on 44 anonymously submitted employee reviews. This is 14.5% worse than the company average rating for salary and benefits. Find out more about Claim Analyst salaries at Definity.

How happy are Claim Analyst professionals working at Definity?

50% of Claim Analyst employees at Definity would recommend their employer to a friend. This rating has increased by 31% in the past 12 months. Claim Analyst professionals have also rated Definity with a 2.6 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.0 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Definity?

Claims Adjuster (43) , Underwriter (24) , Customer Service Representative (19) , Analyst (18) , Manager (15) , Actuarial Analyst (14) , Underwriting Assistant (14) , Business Analyst (13) , Insurance Advisor (12) , Claims (11) , Director (11) , Claims Assistant (10) , Claims Representative (10) , Technical Analyst (10) , Project Manager (9)

What are the pros of working at Definity according to real employee reviews?

"general people are great and helpful" ((in 73 reviews)); "Company has a great culture for supporting new employees from all walks of careers and life." ((in 69 reviews)); "The benefits were good." ((in 61 reviews)); "good work life balance and" ((in 60 reviews)); "Only pay is decent" ((in 42 reviews))

What are the cons of working at Definity according to real employee reviews?

"Poor management, not knowledgeable." ((in 42 reviews)); "Workload is high." ((in 9 reviews)); "Communication from Upper management to Front Line employees was not always clear" ((in 6 reviews)); "Old systems, two days in office, high workload, not as organized as bigger insurance companies" ((in 5 reviews)); "heavy caseload, system needs upgrade, too many zoom meetings, office politics" ((in 4 reviews))

Definity Claim Analyst reviews

3.1

50% would recommend to a friend

(44 total reviews)

Rowan Saunders

54% approve of CEO

54% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (44 reviews)

Ratings by demographic groups

Race / Ethnicity

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Claim Analyst employees have rated Definity with 3.1 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Claim Analyst professionals have a good working experience there. Definity is rated in line with the average (within 1 standard deviation) by Claim Analyst professionals compared to other employers within the Seguro industry (3.6 stars).

Reviews by job title

44 reviews

4.0

Apr 28, 2025

Economical Adjuster

Claims adjuster

Recommend

Business Outlook

Pros

- great people - competitive pay -bonuses - performance based raises and bonuses

Cons

- limited work/ life balance - availability outside of work hours

4.0

Mar 18, 2025

Great

Claims adjuster

Recommend

Business Outlook

Pros

Great people, great culture and interesting work.

Cons

The expectations are too high

2.0

Mar 5, 2025

Too many demands on employees

Claims adjuster

Recommend

Business Outlook

Pros

Average pay for market, good benefits and sick leave

Cons

They will literally work you to death. Each year we have had a consistent increase of claims, and no new hires. They pay ok and have good benefits so think they are owed you doing 1.5 people's jobs rather than hiring more people to share the workload. Since the company went public, care of the wellbeing of the employees and attempts to keep employees around and having good working conditions has gone out the window. Despite unanimous employee comment that flexibility in hybrid model important to us, demand we go to the office more and more each year - up to 3 days per week now, when we were promised last year 2 days a week wouldn't change. No care of what is important to the employees, it's an old boys club who will dictate and not listen to feedback.

Definity Response

1y

Thank you for sharing your detailed perspective from your six years with us. We appreciate your honesty and take feedback from our employees seriously. We're glad to know you see value in our pay and benefits package. Ensuring workloads are manageable and our people feel listened to are key priorities. We are committed to fostering a supportive and inclusive culture where everyone can thrive. Your feedback regarding team resourcing, our hybrid model, and internal processes is important as we continue to build a better workplace experience. This perspective will be shared with leadership to help inform our ongoing efforts. As a current employee, we encourage you to connect with our HR team sending an email to HRSharedServices@definity.com, to share any further feedback

Viewing 7 - 9 of 44 Reviews

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Definity Claim Analyst reviews

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Economical Adjuster

Great

Too many demands on employees

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