Definity reviews about "pay"

66% positive business outlook

Reviews by job title

117 reviews
4.0
Jan 21, 2026
Recommend
Business Outlook

Pros

- good manager - supportive environment - decent pay

Cons

- less fun and interactive culture

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Definity Response
4mo
Thank you for taking the time to share your feedback. We’re glad to hear that your experience has been a positive one, and we truly appreciate your perspective as a current member of the team. Your insights help reinforce what we’re doing well and guide where we can continue to grow. Thank you for everything you contribute to Definity—we’re grateful to have you with us.
5.0
Nov 17, 2025

Great Place to Work

Recommend
Business Outlook

Pros

Great pay, environment, and management

Cons

Very busy and stressful, KPIs don't help - everything you do is being tracked.

4.0
Apr 20, 2026
Recommend
Business Outlook

Pros

Pay accordingly to market level, supportive colleagues, hybrid

Cons

Health benefit is not very all rounded

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Definity Response
2mo
Thank you for taking the time to share your feedback. We’re glad to hear you’ve had a positive experience with our colleagues, hybrid work model, and competitive compensation. We also appreciate your candid comments about our health benefits. Feedback like this is important to us, and we regularly review our benefits offerings to ensure they meet the evolving needs of our employees. Your input has been noted and will be considered as part of those ongoing discussions. Thank you again for sharing your perspective and for being part of Team Definity.
1.0
Jun 19, 2026
Recommend
Business Outlook

Pros

• Fair pay with annual raises and bonuses • Hybrid work schedule and flexibility • Supportive coworkers and strong teamwork • Employee share purchase program • Good health and dental benefits

Cons

• High workload and very large claim volumes, causing stress and burnout • Frequent unpaid overtime that makes work-life balance impossible • Unrealistic performance expectations most times • Micromanagement • Significant focus on call metrics in addition to claim handling responsibilities • Sick day and mental health day policies are very restrictive despite flexibility being promoted • Employee engagement survey process is biased as it is not anonymous

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Definity Response
6d
Thank you for taking the time to share your feedback and for your more than five years of service with Definity. We appreciate your recognition of our competitive compensation, flexible work arrangements, benefits, and the support of your colleagues. We are sorry to hear that your experience has been impacted by workload concerns, stress, and aspects of our management practices. Creating an environment where employees can thrive professionally while maintaining their well-being is important to us, and we recognize that there is always more work to do. We take feedback regarding workload management, performance expectations, employee wellness, and leadership practices seriously. Employee feedback plays an important role in helping us identify opportunities for improvement, and we continue to evaluate our programs, processes, and ways of working to better support our teams. We appreciate your candid comments and your suggestions regarding trust, staffing, employee well-being, and acting on employee feedback. Perspectives like yours help inform ongoing conversations about how we can continue to improve the employee experience across the organization. If you'd like to discuss your experience further, we encourage you to reach out to our HR team at HRSharedServices@definity.com. All conversations are confidential, and we welcome constructive input from our employees as we work to make Definity an even better place to build a career.
3.0
Nov 3, 2025

Decent, nothing really remarkable

Anonymous employee
Recommend
Business Outlook

Pros

People are good, management is competent, great financials

Cons

Pay is okay, not many growth opportunities

2.0
May 15, 2026
Recommend
Business Outlook

Pros

Generally good flexibility for scheduling, unlimited sick days (but you are punished if you actually take them) Excellent teammates that turn into life long friends. Pets in the office Volunteer days if you want to use them. Some WFH days.

Cons

TOXIC Culture in claims, parent company touts amazing culture but when it comes down to actually delivering it is pathetic. Leaderships asks people to bring up issues but does nothing to address these issues and then punishes you for not being happy with the working environment. If you don’t agree with management do NOT voice that. “Ask Me Anything” meetings are absolutely not that! “Open door policy” also does not mean that, never ever speak to upper management about any negative issues, at best you will be ignored and not responded to, at worst you will be written up and accused of being unprofessional. So much pressure to answer in a positive light on the engagement surveys, low team engagement means low bonus and negligible pay increase. Salary used to be competitive but is now stagnant and falling far behind positions at other companies. Leaders say they want equity in the department but then put everyone’s goals exactly the same. WHY is close to a third of the department on stress/medical leave?? There is pressure from management to not take leave when needed as a result. Leaders will not go to bat for their employees, just shrug their shoulders and say “thats how it is”. No opportunity for advancement but you are still expected to have these big stretch career goals, even if you ARE happy with the position you are in. Remote employees are completely left out of department meetings with upper management, and any sort of celebration, or special event. Forced time in office despite clear increased productivity with WFH.

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Definity Response
1mo
Thank you for taking the time to share your detailed feedback and for your many years of service with Definity—we truly appreciate it. We’re glad to hear that you’ve had positive experiences with flexibility, your teammates, and some of the programs we offer. At the same time, we’re very sorry to hear about your experience regarding culture, leadership, and workplace environment. What you’ve described is not the experience we strive to create for our employees, and your feedback is important in helping us better understand where we need to improve. We take these concerns seriously, particularly around psychological safety, leadership accountability, and employee well-being. If you’d like to discuss your experience further, we encourage you to reach out to our HR team at HRSharedServices@definity.com. All conversations are confidential, and we welcome constructive input from our employees.
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