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      Definity

      Engaged Employer

      Definity reviews about "training"

      66% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Compensation and benefits

      3.7

      Career opportunities

      3.4

      Senior management

      Ratings by demographic groups

      Reviews by job title

      45 reviews
      4.0
      May 21, 2024

      Work Culture

      Customer service representative
      Recommend
      Business Outlook

      Pros

      A good place to work, on-the-job training with good management and opportunity to grow

      Cons

      The company's benefit needs to be improved.

      3.0
      Jun 14, 2025

      High Stress

      Claims adjuster
      Recommend
      Business Outlook

      Pros

      Experience another level of customer service

      Cons

      Wok load, low pay, high stress and bad training

      avatar
      Definity Response
      11mo
      Thank you for sharing your feedback. We’re glad to hear that your time with us provided valuable exposure to customer service at a high level. A Claims Adjuster role can be a rewarding career, as you are the first point of contact to help our insured’s when they need it most. Providing a high level of customer service can make a big impact for the insured. We recognize that this position demands a high level of customer service and attention to detail, and we’re continuously refining our training programs to better support employees in meeting those expectations. While the role can be fast paced, we are committed to providing the tools and guidance necessary for success. We appreciate your contributions during your time with Definity and wish you continued success in your career journey.
      5.0
      Jul 16, 2024

      Excellent culture

      Manager
      Recommend
      Business Outlook

      Pros

      Culture, training, diversity and equity

      Cons

      Forced hybrid model and turnover

      avatar
      Definity Response
      1y
      Thank you for sharing your feedback with us. IDEA (Inclusion, Diversity, Equity, and Accessibility) is a key piece of our culture, values, and strategy and we’re happy to hear that you’ve had a positive experience. Thank you for your continued dedication to Definity. If you have any other comments or concerns about our hybrid model, please reach out to your leader or HRSharedServices@Definity.com and we’d be more than happy to support you.
      4.0
      Mar 26, 2024

      Sonnet is a very typical company.

      Csh agent
      Recommend
      Business Outlook

      Pros

      -Good support System -Fair compensation - Honest and fair assessment -Internal growth opportunities -decent work-life balance - relatively less office politics. -clear cut defined roles

      Cons

      - complicated and very inadequate mixture of softwares - very scripted training -micromanaged - very unrealistic targets of calls received -no rest time opportunity after a difficult / rude call

      4.0
      Apr 6, 2026

      -

      Bodily injury claims adjuster
      Recommend
      Business Outlook

      Pros

      Great training and supportive environment

      Cons

      Difficult and slow career advancement

      avatar
      Definity Response
      2mo
      Thank you for taking the time to share your feedback and for recognizing the training and supportive environment we strive to provide. We’re glad to hear that aspect of your experience stood out positively. We also appreciate your candid comments regarding career advancement. We understand how important growth and progression are, and your feedback helps inform our ongoing efforts to improve development pathways and internal mobility. We continuously review our processes to better support employees in achieving their career goals. We’re grateful for the contributions you made during your time with us and wish you continued success in your career.
      3.0
      Apr 9, 2024

      Annonymous

      Claims customer care associate
      Recommend
      Business Outlook

      Pros

      The promote CCAs to adjusting roles internally

      Cons

      no structure, training is not enough, management wants to implement too many changes in a short amount of time. too many process changes.

      avatar
      Definity Response
      2y
      Thank you for taking the time to leave a review and provide feedback about your experience as a Claims Customer Care Associate at Definity. We’re happy to hear that there are opportunities for internal employees to grow into different roles. We recognize and appreciate your feedback about training and change. It is important that all employees have all the training, tools, and knowledge required to be successful in their role. Thank you for your dedication during your time at Definity and we wish you success in your future aspirations.
      5.0
      Jan 31, 2024

      Training of new candidates

      Underwriter
      Recommend
      Business Outlook

      Pros

      Definity really values its employees, the work life balance is amazing and they award the best employees with great benefits and perks. There vacation policy is also better than many other employers

      Cons

      There training department is a little weak, and some high profile jobs leave employees feeling like call center agents rather than underwriters.

      avatar
      Definity Response
      2y
      Thank you for taking the time to share valuable feedback about your experience as an Underwriter at Definity. We appreciate your contributions and your insights into our strengths and areas to continue to improve. We are glad to hear that Definity contributed to building your confidence and work ethic. We recognize the importance of effective onboarding and training and have shared your comments with the relevant Senior Leadership Teams to ensure that our training experience is comprehensive, well-structured and prepares employees for success in their roles. Thank you again for your contributions to Definity, and we wish you all the best in your future endeavors.
      5.0
      Aug 17, 2024

      Good place for work-life balance

      Business analyst
      Recommend
      Business Outlook

      Pros

      Innovative Culture: Definity constantly encourages creativity and out-of-the-box thinking. They are always exploring new technologies and methodologies, which makes the work exciting and forward-thinking. Employee Development: The company invests heavily in training and development programs. Whether it’s through workshops, courses, or mentorship, Definity ensures that its employees have the tools they need to grow. Work-Life Balance: Despite being in a fast-paced industry, Definity places a strong emphasis on maintaining a healthy work-life balance. Flexible working hours and remote work options are available, which was particularly beneficial during the pandemic. Inclusive Environment: Definity fosters a diverse and inclusive workplace. There is a strong emphasis on creating a welcoming environment for all employees, regardless of background. Compensation and Benefits: The company offers competitive salaries and a comprehensive benefits package that includes health insurance, retirement plans, and performance bonuses.

      Cons

      Pace of Change: The fast-paced environment can sometimes be overwhelming, especially for those who prefer a more structured and steady work setting. Communication: While there is an emphasis on transparency, communication between departments can sometimes be a challenge. Cross-functional projects may suffer from misaligned goals or delays in information sharing. Career Advancement: Although there are opportunities for growth, the path to promotion can be unclear at times. Some employees may find the promotion process to be slow or dependent on factors beyond performance.

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