Definity reviews about "training"

66% positive business outlook

Reviews by job title

45 reviews
2.0
Nov 19, 2022
Recommend
Business Outlook

Pros

Wage, benefits, hours and hybird

Cons

Management, on-boarding, training, job pressure, unrealistic expectations

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Definity Response
3y
Thank you for taking the time to share your feedback with us. We are sorry to hear about your experience with the management team, training, and expectations. To create a transparent, supportive and trustful workplace culture we take all feedback and concerns seriously. To further investigate the matter and resolve your concerns we encourage you to contact our HR Shared Services team at hrsharedservices@definity.com.
1.0
Jul 20, 2022
Recommend
Business Outlook

Pros

Will hire with no relevant experience

Cons

Very stressful, expected to get an unrealistic amount of work done. Weekly group meetings with your team to go over whether each team member met the goals, if not they were called out in front of everyone. Team leads would walk around the floor yelling at workers to get on calls. Most of the time you aren't allowed to leave your desk to go to the washroom or fill up your water bottle. Procedures changed every few months, would also throw you around to different departments with little training if they were short staffed. Very little support from your managers who were also incredibly stressed out, very high turn over rate for managers.

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Definity Response
3y
Thank you for your review. We’re sorry to hear about your experience with your leaders and managers and want you to know we take all concerns very seriously. We strive to continually improve the way we work, training, work environment and culture. We also strongly believe in providing a flexible work environment so that our team members can contribute to the best of their ability. We’ve shared your feedback with our leaders however, to help us to continue to improve, we encourage you to reach out to our HR Shared Services team at hrsharedservices@economical.com if you’d like to provide more details.
1.0
Dec 21, 2022
Recommend
Business Outlook

Pros

pay is relatively higher than it's competitors

Cons

short-staffed, dated systems, terrible management, disorganized training, high turnover, "customers are always right" attitude (even when they are not)

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Definity Response
3y
Thank you for your review. We are sorry to hear about your experience with your managers, workload, training and our systems. We want you to know we take your concerns very seriously. We appreciate the points you have outlined and will be bringing them back to our senior leadership team. As a next step, we encourage you to reach out to our HR Shared Services team at hrsharedservices@definity.com if you’d like to provide more details.
4.0
Oct 26, 2022

Great Place to work

Anonymous employee
Recommend
Business Outlook

Pros

competitive salary, strong leadership, good culture

Cons

very silo'd operations and some training barriers

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Definity Response
3y
Thank you for your response. We appreciate the feedback on our salary, leadership and culture! It’s great to hear that these have made a positive impact with you, as these are all important values to us. We want to ensure our employees work in an environment where we all thrive!
5.0
Jun 11, 2022
Recommend
Business Outlook

Pros

Amazing team work, lots of trainings, support for staff, no micro managing.

Cons

Minimal opportunities for overtime shifts

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Definity Response
3y
Thank you for sharing your experience with us! We value this feedback. You are a valuable part of the team and we appreciate all that you do!
2.0
Sep 13, 2022
Recommend
Business Outlook

Pros

Starts with three weeks vacation with 5 paid personal days Hybrid work model Condensed work week

Cons

Very high workloads Negative responses to questions and suggestions made by staff Old systems and software Higher focus on the bottom line/profit than their customers or employees Insufficient training Promotions are based on availability and budget, not skill.

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Definity Response
3y
Thank you for your feedback. We appreciate your candor and advice. We will take your recommendations back to our Senior Leadership team. As a next step, we encourage you to reach out to our HR Shared Services team at hrsharedservices@definity.com if you’d like to provide more details. We wish you all the best in your future endeavors.
4.0
Jan 15, 2023

CA

Recommend
Business Outlook

Pros

Has good benefits and pension plan Cross training

Cons

Could pay better for work we do

Viewing 4 - 6 of 45 Reviews

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