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      Definity

      Engaged Employer

      Definity reviews about "workload"

      66% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      25 reviews
      4.0
      Sep 10, 2024

      Great so far

      Accident benefits claims adjuster
      Recommend
      Business Outlook

      Pros

      Great culture, excellent benefits, higher than average pay

      Cons

      Old systems, two days in office, high workload, not as organized as bigger insurance companies

      1.0
      Feb 19, 2025

      Horrible

      Claim adjuster
      Recommend
      Business Outlook

      Pros

      Definity days where you can days off from work to do personal duties is nice

      Cons

      Changed the hybrid to 3 times a week in office, they will surely increase overtime to a in-office environment when they were so keep on promoting work-life balance. Workload is overwhelming, people leave and the work gets divided to the remaining teammates who are burning out. When asked to hire more people to help out, they wait till the last minute to hier and still... hire the wrong people for the wrong role instead of helping the team in need. The leaders don't have accountability, "not my problem" attitude and when solutions by their employees are suggested they always shut it down. Not supportive. Vacations are not for everyone you have to bid and they will allow only a few people at the time for same vacation days.

      avatar
      Definity Response
      1y
      Thank you for providing this detailed feedback from your perspective as a long-term employee. We sincerely appreciate you taking the time to share your experience with us. We are glad that our "Definity days" are a valued benefit. We also recognize your significant concerns and want to be clear about our commitment to our team. Our goal is to foster a supportive environment where workloads are manageable, and our leaders are accountable and engaged. We are continuously working to refine our policies, from our hybrid model to team resourcing, to ensure they support our employees' well-being and success. This feedback is being shared with our senior leadership to help inform our ongoing improvement efforts. We encourage you to reach out to our HR team at HRSharedServices@definity.com to discuss your concerns in more detail.
      3.0
      Aug 22, 2025

      Review

      Auto physical damage claims representative
      Recommend
      Business Outlook

      Pros

      Hybrid work environment and Nice Offices,

      Cons

      Heavy Workload, High Call Volume

      avatar
      Definity Response
      7mo
      Thank you for sharing your perspective. We’re pleased to hear that our hybrid work model and pleasant office spaces are making a positive impact—these are key elements of how we support flexibility and collaboration. We recognize that the nature of claims work can involve high volumes and complex cases, and we continue to focus on tools, training, and process improvements to help our teams manage effectively. Feedback like yours helps us stay aligned with what matters most to employees and customers. We appreciate your contribution to Definity and your commitment to delivering exceptional service. If you have any specific suggestions or would like to discuss your experience further, please feel free to reach out to our HR Shared Services team at hrsharedservices@definity.com, We value input from our team members and continually strive to improve our workplace. Thank you again for sharing your thoughts.
      1.0
      Oct 19, 2024

      Claims Adjuster - High workload, top-down culture

      Claims adjuster
      Recommend
      Business Outlook

      Pros

      People and colleagues usually are helpful

      Cons

      Toooooo much workload, almost No OT Lack of collaboration. Top-down management style atleast in claims. If you want to grow you will have to work beyond working hours and show good numbers. Leaders are okay however Middle managers are completely out of touch with the ground. No nuance or context focus only on numbers.

      avatar
      Definity Response
      1y
      Thank you for sharing your experience at Definity. We are glad to hear that you find your colleagues helpful and supportive. We are, however, sorry to learn about the challenges you’ve encountered, particularly regarding workload, collaboration, and management style. We recognize that a supportive and understanding leadership team is crucial for creating a positive and productive work environment. Your feedback regarding middle management and the focus on numbers over context is valuable, and we will consider how we can better balance data-driven decision-making with an understanding of on-the-ground realities. Your suggestions for greater involvement of leadership at the frontline, fostering more collaboration among managers, and improving horizontal career movement are appreciated. We are continuously working on ways to make our workplace better for everyone, and input like yours helps guide those efforts. Thank you again for taking the time to provide your feedback. We remain committed to listening and improving.
      1.0
      Jun 19, 2026

      Stay away from Definity for your own sanity. It is NOT better here. The salary is NOT worth it.

      Accident benefits adjuster
      Recommend
      Business Outlook

      Pros

      • Fair pay with annual raises and bonuses • Hybrid work schedule and flexibility • Supportive coworkers and strong teamwork • Employee share purchase program • Good health and dental benefits

      Cons

      • High workload and very large claim volumes, causing stress and burnout • Frequent unpaid overtime that makes work-life balance impossible • Unrealistic performance expectations most times • Micromanagement • Significant focus on call metrics in addition to claim handling responsibilities • Sick day and mental health day policies are very restrictive despite flexibility being promoted • Employee engagement survey process is biased as it is not anonymous

      avatar
      Definity Response
      6d
      Thank you for taking the time to share your feedback and for your more than five years of service with Definity. We appreciate your recognition of our competitive compensation, flexible work arrangements, benefits, and the support of your colleagues. We are sorry to hear that your experience has been impacted by workload concerns, stress, and aspects of our management practices. Creating an environment where employees can thrive professionally while maintaining their well-being is important to us, and we recognize that there is always more work to do. We take feedback regarding workload management, performance expectations, employee wellness, and leadership practices seriously. Employee feedback plays an important role in helping us identify opportunities for improvement, and we continue to evaluate our programs, processes, and ways of working to better support our teams. We appreciate your candid comments and your suggestions regarding trust, staffing, employee well-being, and acting on employee feedback. Perspectives like yours help inform ongoing conversations about how we can continue to improve the employee experience across the organization. If you'd like to discuss your experience further, we encourage you to reach out to our HR team at HRSharedServices@definity.com. All conversations are confidential, and we welcome constructive input from our employees as we work to make Definity an even better place to build a career.
      4.0
      Jan 15, 2026

      A Great Place to Build a Career with Supportive Teams

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      I genuinely enjoy working at Definity. I’m fortunate to be part of a great team and have had the opportunity to work with supportive and inspiring leaders. There has been real room for growth in my role, and I’ve been able to connect with people across many areas of the business. The culture overall feels positive and collaborative, and I do believe it’s a great place to work. Compensation is generally fair, though there are still some small disconnects at times. Benefits are solid and comparable to other organizations, and vacation entitlement is very fair. With the Travelers acquisition underway, I’m hopeful for even more opportunities to grow, learn, and showcase my skills to a broader audience.

      Cons

      Workloads can be high depending on the department, and I’ve noticed higher turnover in some areas. Additionally, there are moments when recognition feels inconsistent. Sometimes it feels like certain leaders overlook the importance of acknowledging their people for positive contributions—not just when something goes wrong. Recognition goes a long way, and more consistent positive feedback would make a meaningful difference. At times, it can also feel like the senior leadership team is a bit removed from employees at the front lines. More visibility and connection from SLT could help create a stronger sense of alignment across the organization.

      1.0
      Aug 16, 2025

      Toxic leadership and unsustainable workloads

      Senior technician
      Recommend
      Business Outlook

      Pros

      Colleagues are talented and supportive. Work itself is interesting and impactful.

      Cons

      Management sets unrealistic expectations and pressures employees heavily. HR is aligned with management, making it difficult to address concerns. Recognition and support are minimal, leading to burnout.

      avatar
      Definity Response
      9mo
      Thank you for sharing your experience. We’re proud to hear that you found the work meaningful and had the opportunity to collaborate with talented and supportive colleagues—these are key strengths of our culture at Definity. We set ambitious goals because we believe in the potential of our people and the impact we can make together. At the same time, we’re continuously working to ensure our teams feel supported, recognized, and empowered to succeed. We value feedback that helps us grow and evolve. Our commitment remains focused on fostering a workplace where performance is celebrated, concerns are heard, and every employee can thrive. Thank you again for your contribution and insights.
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