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      Definity

      Engaged Employer

      Definity reviews about "workload"

      66% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Compensation and benefits

      3.7

      Career opportunities

      3.4

      Senior management

      Ratings by demographic groups

      Reviews by job title

      25 reviews
      3.0
      Aug 27, 2022

      Demanding

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Hybrid workplace where you choose when to come into the office. Good pay.

      Cons

      Very heavy workload each day, work life balance is not possible. More support is needed to be successful.

      2.0
      Jul 26, 2023

      Great place to learn if you are starting, but expect to work a lot of overtime for mediocre pay

      Claims/legal department
      Recommend
      Business Outlook

      Pros

      - WFH - Great team to work with

      Cons

      - very corporate (expect a lot of politics - if you want to succeed you really have to be a show off with your work) - lots of micromanagement - low pay, lower than average - expect to move around between teams, because you are just a body filling an empty chair and they are too cheap to hire a new person for a role so they will make other employees suffer with extra work - company cheaps out on employee appreciation - workload is too high for the salary you are getting - they will make you do a 2 person job and not give you a raise or any appreciation for that - small mistakes will be blow out of proportion - be careful with what you say to management - it will be used against you - software is very outdated, sometimes it makes it difficult to do your work

      avatar
      Definity Response
      2y
      Thank you for sharing your feedback with us. We value the opinions of our employees, and your review highlights areas where we can improve. We are sorry to hear about the negative experiences you have had. We understand that a positive work environment is crucial to employee satisfaction. We are sorry to hear that you felt the workplace culture was very corporate, and politics played a role in success. We continuously work towards fostering an inclusive and collaborative atmosphere where merit is recognized and rewarded. We will take your feedback into account as we continue to work towards this objective.
      3.0
      Jul 21, 2019

      High work load, lots of adjuster burnout.

      Claims adjuster
      Recommend
      Business Outlook

      Pros

      - knowledgable team leads - decent benefits - good advancement opportunities

      Cons

      - the scary high turnover rate - management does not seem to listen to adjusters - lack of parity in pay - the high workload for claim adjusters - no accountability in file handling due to live queues

      avatar
      Definity Response
      6y
      Thank you for your candid comments about your role with us. We’re pleased to hear you’ve had good experiences with your rewards package, leadership, and career advancement opportunities. These are key elements to a satisfying career, and we work hard to make them consistent and strong. We take feedback seriously and are committed to addressing any concerns of our employees. We’d love to chat about the issues you’ve listed and invite you to contact an Human Resources. We will help out in any way we can.
      3.0
      May 19, 2022

      Very fast paced environment

      Manager
      Recommend
      Business Outlook

      Pros

      Great people. Excellent benefits. Lots of opportunities to learn new technologies.

      Cons

      High workload. Little ability to have impact.

      2.0
      Sep 13, 2022

      A company that only cares about its bottom line, with poor decision making and communication in upper management.

      Accident benefits claims adjuster level ii
      Recommend
      Business Outlook

      Pros

      Starts with three weeks vacation with 5 paid personal days Hybrid work model Condensed work week

      Cons

      Very high workloads Negative responses to questions and suggestions made by staff Old systems and software Higher focus on the bottom line/profit than their customers or employees Insufficient training Promotions are based on availability and budget, not skill.

      avatar
      Definity Response
      3y
      Thank you for your feedback. We appreciate your candor and advice. We will take your recommendations back to our Senior Leadership team. As a next step, we encourage you to reach out to our HR Shared Services team at hrsharedservices@definity.com if you’d like to provide more details. We wish you all the best in your future endeavors.
      4.0
      Oct 29, 2021

      Great Team and Long term Potential for growth

      Claims representative
      Recommend
      Business Outlook

      Pros

      The culture is really amazing, even with working remotely there is great effort made to keep the culture alive and they really do take pride in driving their culture The pay and benefits are really good They really do try and build from within trying to help you grow and progress in your role You really do feel that my team and managers have your back

      Cons

      The current workload is unmanageable it feels like you're on a treadmill at times, the potential for burnout is pretty high. As of right now I can't say it's good time to join highly stressful on top of getting adjusted in the role. Hoping this will pass, because when the workload is manageable it's a really nice job. There is not too much feed back with how busy it currently is, so a lot of times if you don't speak up, no one will know

      5.0
      Mar 24, 2022

      Great place to work

      Claims adjuster
      Recommend
      Business Outlook

      Pros

      The work is interesting, amazing colleagues and access to support when needed.

      Cons

      High workload affected work/life balance in the passed. Workload has become more manageable.

      3.0
      Nov 29, 2023

      Ok position

      Claims adjuster
      Recommend
      Business Outlook

      Pros

      The pay was decent. Work from home was nice. Coworkers are great and helpful

      Cons

      Very stressful workload. Compensation isn’t really good compared to work load. If your not preforming to there stressful standards they will let you know and act accordingly.

      avatar
      Definity Response
      2y
      Thank you for your review. It’s great to hear that you found the pay attractive, enjoyed the flexibility of hybrid work, and appreciated the support from your coworkers. We understand your concerns about the stressful workload and perceived misalignment between compensation and the demands of the job. We take all feedback seriously and regularly review our compensation structure to ensure it reflects the experience and performance of our employees as well as remaining consistent with the market. We appreciate and value our employees and aim to create an environment that recognizes and rewards their contributions. Thank you for your valuable contributions to Definity. Wishing you success in your future endeavors.
      Viewing 4 - 6 of 25 Reviews
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