Definity Claims Assistant reviews

3.2

51% would recommend to a friend

(53 total reviews)
avatar

Rowan Saunders

54% approve of CEO

55% positive business outlook

Claims Assistant employees have rated Definity with 3.2 out of 5 stars, based on 53 company reviews on Glassdoor. This indicates that most Claims Assistant professionals have a good working experience there. Definity is rated in line with the average (within 1 standard deviation) by Claims Assistant professionals compared to other employers within the Seguro industry (3.6 stars).

Reviews by job title

53 reviews
3.0
Feb 6, 2023

Claims adjuster

Recommend
Business Outlook

Pros

Good benefits, compensation and management teams

Cons

Heavy work load, not remote

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Definity Response
3y
Thank you for your review. We're glad to hear that you found our benefits, compensation and management teams to be a positive aspect of your experience with Definity. We also understand that the workload can be heavy at times, we appreciate your hard work and dedication to Definity and our customers. Your support is integral to our insureds that need help in a time of crisis, whether they have been in a car accident, or their basement has flooded. We are continuously looking for ways to support our team members and manage their workload and will continue to do so. Regarding the remote work, we have recently introduced more time in the office for many teams. Our hybrid model is designed to be flexible for remote work along with time in-person and in-office as an opportunity for employees across different teams to collaborate and strengthen connections. The approach is not a “one size fits all” and we’ve left it to the discretion of our teams to create a schedule that makes sense for them. We are committed to making our workplace a great place to work for all employees. Thank you for your contributions and we look forward to continuing to work with you.
5.0
Nov 5, 2022

Good

Recommend
Business Outlook

Pros

Good environment, flexible time, helpful peers, nice workplace

Cons

Work, overloading, Stressful, Draining, No work-life balance

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Definity Response
3y
Thank you for taking the time to share your feedback with us. We are happy that you are appreciating the flexible work hours, positive environment, and you’re enjoying working with your co-workers! However, we are sorry to hear that you are finding the work stressful and overwhelming. We value a healthy work-life balance across the organization. We encourage you to reach out to your leader to better support you to find balance, as your well-being is very important to us.
1.0
Oct 19, 2022
Recommend
Business Outlook

Pros

They hire nice people to work with only positive.

Cons

Absolutely terrible technology. They keep promising system upgrades and it never comes. They hire staff only to mistreat them and not treat them well. They say they want to support their staff but it’s all lies. You are very overwhelmed in the claims dept. to the point that if you don’t put in more than an 8 hour day you will fall behind and be put on a work plan. Management will stab each other in the back to protect their own back. It is just a daunting place to work and you will find yourself mentally and emotionally defeated with the amount of work and no support. I would not recommend this company as a place to work.

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Definity Response
3y
Thank you for the feedback. We’re sorry to hear about your experience with your managers and workload in the Claims department. We take all concerns very seriously. We appreciate the points you’ve outlined and will be bringing them back to our senior leadership team, as we are always looking to improve. As a next step, we encourage you to reach out to our HR Shared Services team at hrsharedservices@definity.com if you’d like to provide more details. We wish you all the best in your future endeavors.
Viewing 31 - 33 of 53 Reviews

Glassdoor has 895 Definity reviews submitted anonymously by Definity employees. Read employee reviews and ratings on Glassdoor to decide if Definity is right for you.