Definity reviews

3.7

70% would recommend to a friend

(752 total reviews)
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Rowan Saunders

74% approve of CEO

64% positive business outlook

Definity has an employee rating of 3.7 out of 5 stars, based on 752 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Definity employee rating is in line with the average (within 1 standard deviation) for employers within the Seguro industry (3.6 stars).

Reviews by job title

752 reviews
4.0
Jan 15, 2026

A Great Place to Build a Career with Supportive Teams

Anonymous employee
Recommend
Business Outlook

Pros

I genuinely enjoy working at Definity. I’m fortunate to be part of a great team and have had the opportunity to work with supportive and inspiring leaders. There has been real room for growth in my role, and I’ve been able to connect with people across many areas of the business. The culture overall feels positive and collaborative, and I do believe it’s a great place to work. Compensation is generally fair, though there are still some small disconnects at times. Benefits are solid and comparable to other organizations, and vacation entitlement is very fair. With the Travelers acquisition underway, I’m hopeful for even more opportunities to grow, learn, and showcase my skills to a broader audience.

Cons

Workloads can be high depending on the department, and I’ve noticed higher turnover in some areas. Additionally, there are moments when recognition feels inconsistent. Sometimes it feels like certain leaders overlook the importance of acknowledging their people for positive contributions—not just when something goes wrong. Recognition goes a long way, and more consistent positive feedback would make a meaningful difference. At times, it can also feel like the senior leadership team is a bit removed from employees at the front lines. More visibility and connection from SLT could help create a stronger sense of alignment across the organization.

3.0
Jan 7, 2026
Recommend
Business Outlook

Pros

No much to say about the leadership.

Cons

Very less room to grow. Hireracy is pretty much stacked up.

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Definity Response
4mo
Thank you for your feedback. We appreciate your honesty about growth opportunities and leadership structure. These insights help us understand where we can improve and continue to strengthen career pathways for our teams. Thank you for taking the time to share your perspective.
1.0
Dec 29, 2025
Recommend
Business Outlook

Pros

$250 equipment expense allowance when starting.

Cons

terribly managed, no work life balance. adjusters are expected to be on queue taking calls all day, while somehow managing 150+ claims, and also get new claims assigned to them. there is no time in the work day to action all files, management expects employees to either work unpaid overtime, or simply fail at the job. they are setting you up for failure. additionally, they monitor every single thing you do, recorded calls, recorded screens, every single minute that you are not on a call will be recorded and a manager will message you asking why you aren’t on call, when you are simply finishing up work from either the previous call or the 150 claims you have. they need to hire many more people, but they won’t because they don’t care that everyone’s work life is complete hell. horrible experience, not sure if other insurance companies are similar, but i’d never work here again.

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Definity Response
5mo
Thank you for taking the time to share your experience. We truly value feedback like yours, as it helps us identify areas where we can do better. The points you raised around workload, queue management, and work-life balance are important, and we understand how these factors can impact the employee experience. Our commitment is to create an environment where our team members feel supported and equipped to succeed. We are actively reviewing staffing levels, operational processes, and management practices to ensure expectations are realistic and sustainable. Continuous improvement is a priority for us, and insights like yours play a key role in shaping those efforts. We appreciate your honesty and wish you the very best in your future endeavors.
Viewing 34 - 36 of 752 Reviews

Glassdoor has 894 Definity reviews submitted anonymously by Definity employees. Read employee reviews and ratings on Glassdoor to decide if Definity is right for you.