Definity reviews

3.7

70% would recommend to a friend

(753 total reviews)
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Rowan Saunders

74% approve of CEO

64% positive business outlook

Definity has an employee rating of 3.7 out of 5 stars, based on 753 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Definity employee rating is in line with the average (within 1 standard deviation) for employers within the Seguro industry (3.6 stars).

Reviews by job title

753 reviews
2.0
Mar 9, 2019
Recommend
Business Outlook

Pros

My coworkers are the best reason to work here but that won't last long if Economical continues to run the way it's running. Most of the people I know are looking elsewhere where they will actually be valued and treated well as employees - monetarily and emotionally.

Cons

The executives don't actually care about what's going on in the offices. They show up for annual meetings and that's it. No rewards for good workers, and they ignore poor performance by other workers just so they can keep numbers steady. Head office and executives continue to enjoy and celebrate holidays while their front line people (claims staff) are treated like assembly line workers with no rewards. -The only rewards the top performers get is more work that they cant trust the poor performers to do. But the poor performers continue to be paid the same. -Team leaders are not on the same page as each other or the same page as upper management. Things are not communicated down to staff. -Team leaders are not equipped with mental health training when their staff is clearly struggling. As long as we are producing numbers, they are happy, regardless of if we are struggling mentally. -No flexibility in hours or options to work from home. -No room to move up unless you have family working in head office or elsewhere in the company.

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Definity Response
7y
Thank you for taking time to share your thoughts. At Economical, we care deeply about maintaining a culture that’s balanced and rewarding for all employees, so it’s concerning to us to hear your perspective. Any of our team members who are struggling with their mental health are encouraged to take advantage of the complimentary counseling support and total health solutions offered through our employee assistance program, in addition to talking to their doctor/health care provider. Wellness is highly valued here, which is why we partner with this service, in addition to offering personal needs days and wellness initiatives throughout the year. The work you do in claims is making a difference and it’s the reason we have achieved our long-standing 91% claims satisfaction rating. Our management teams are encouraged to applaud and reward employees through our recognition program, Aspire Higher. Economical offers a competitive salary, pension and saving programs, and flexible benefits to further reward and support our staff. Our front-line claims teams have set hours and location requirements to support our corporate value of customer focus. We need to be there for our policyholders when they need us most, so the crucial roles you and your colleagues play here cannot be underestimated. We’re sorry you felt lack of support in career development. We support our employees talent and ambitions through programs such as paid professional educational support and paid days off for exam study. We have regular engagement surveys — including one this month — to gather honest, anonymous feedback and use it to affect change wherever it is necessary. Please use that opportunity to pass on your feedback and/or contact HR Shared Services to discuss concerns in person.
5.0
Mar 9, 2019
Recommend
Business Outlook

Pros

Great open communication style Remote working options Supportive, teamwork mentality amount all staff

Cons

No negative feedback to report

5.0
Mar 9, 2019

Best Job Yet!

Anonymous employee
Recommend
Business Outlook

Pros

Petline's culture of intelligence, desire to share knowledge and give the best service to our clients makes this startup an amazing company for work for. Petline's goal is to improve the life of pets via giving clients access to every pet service at their finger tips and offers lots of support to both it's employees and clients.

Cons

Working at a startup can be a bit of a rollercoaster ride.

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Glassdoor has 895 Definity reviews submitted anonymously by Definity employees. Read employee reviews and ratings on Glassdoor to decide if Definity is right for you.