Definity Claims Lead/Supervisor reviews

3.0

40% would recommend to a friend

(68 total reviews)
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Rowan Saunders

74% approve of CEO

44% positive business outlook

Claims Lead/Supervisor employees have rated Definity with 3.0 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Claims Lead/Supervisor professionals have an average working experience there. Definity is rated in line with the average (within 1 standard deviation) by Claims Lead/Supervisor professionals compared to other employers within the Seguro industry (3.6 stars).

Reviews by job title

68 reviews
4.0
Mar 18, 2025

Great

Recommend
Business Outlook

Pros

Great people, great culture and interesting work.

Cons

The expectations are too high

2.0
Mar 5, 2025

Too many demands on employees

Recommend
Business Outlook

Pros

Average pay for market, good benefits and sick leave

Cons

They will literally work you to death. Each year we have had a consistent increase of claims, and no new hires. They pay ok and have good benefits so think they are owed you doing 1.5 people's jobs rather than hiring more people to share the workload. Since the company went public, care of the wellbeing of the employees and attempts to keep employees around and having good working conditions has gone out the window. Despite unanimous employee comment that flexibility in hybrid model important to us, demand we go to the office more and more each year - up to 3 days per week now, when we were promised last year 2 days a week wouldn't change. No care of what is important to the employees, it's an old boys club who will dictate and not listen to feedback.

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Definity Response
1y
Thank you for sharing your detailed perspective from your six years with us. We appreciate your honesty and take feedback from our employees seriously. We're glad to know you see value in our pay and benefits package. Ensuring workloads are manageable and our people feel listened to are key priorities. We are committed to fostering a supportive and inclusive culture where everyone can thrive. Your feedback regarding team resourcing, our hybrid model, and internal processes is important as we continue to build a better workplace experience. This perspective will be shared with leadership to help inform our ongoing efforts. As a current employee, we encourage you to connect with our HR team sending an email to HRSharedServices@definity.com, to share any further feedback
2.0
Feb 12, 2025

Going downhill fast

Recommend
Business Outlook

Pros

Great benefits, although extremely expensive Flexibility with schedule - also changing going forward

Cons

Too much time spent on engagement, trying way too hard and just end up wasting time and then wondering why they are behind. Doesn’t listen to employees, we are happy and productive with the hybrid 2 days a week in the office. Changing to 3 days in the middle of the summer. WHY. Productivity is higher on work from home days. This will put us further behind and decrease morale. Management says one thing but don’t actually know what is going on in each business unit. Vacation bidding is a joke. Good luck actually being able to use your vacation days for the times that you want.

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Definity Response
1y
Thank you for sharing your perspective, especially as someone who has been with our company for over a decade. We are glad to see you still have confidence in our CEO and the company's overall business outlook. It is therefore very important for us to understand the disconnect you're feeling in your day-to-day experience. We hear your concerns regarding our hybrid work policy, vacation process, and the effectiveness of our engagement efforts. Our goal is to ensure that our policies are fair, clearly communicated, and support our team's productivity and well-being. Your feedback indicates that we have opportunities to improve in these areas. This perspective has been shared with our senior leadership team. We encourage you to reach out to our HR team by sending an email to HRSharedServices@definity.com, to have a confidential discussion about the details, and to explore these points further.
Viewing 13 - 15 of 68 Reviews

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