Is Definity a good company to work for as a Claim Adjuster?

Claim Adjuster professionals working at Definity have rated their employer with 2.9 out of 5 stars in 47 Glassdoor reviews. This is a lower than average score with the overall rating of Definity employees being 3.7 out of 5 stars. Search open Claim Adjuster Jobs at Definity now and start preparing for your job interview by browsing frequently asked Claim Adjuster interview questions at Definity .

Does Definity pay Claim Adjuster employees well?

Claim Adjuster professionals rate their compensation and benefits at Definity with 3.1 out of 5 stars based on 47 anonymously submitted employee reviews. This is 20.3% worse than the company average rating for salary and benefits. Find out more about Claim Adjuster salaries at Definity.

How happy are Claim Adjuster professionals working at Definity?

45% of Claim Adjuster employees at Definity would recommend their employer to a friend. This rating has increased by 39% in the past 12 months. Claim Adjuster professionals have also rated Definity with a 2.5 rating for work-life-balance, 3.5 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Definity?

Claims Adjuster (43) , Underwriter (24) , Customer Service Representative (19) , Analyst (18) , Manager (15) , Actuarial Analyst (14) , Underwriting Assistant (14) , Business Analyst (13) , Insurance Advisor (12) , Claims (11) , Director (11) , Claims Assistant (10) , Claims Representative (10) , Technical Analyst (10) , Project Manager (9)

What are the pros of working at Definity according to real employee reviews?

"Company has a great culture for supporting new employees from all walks of careers and life." ((in 71 reviews)); "general people are great and helpful" ((in 68 reviews)); "Good benefits and vacation days" ((in 68 reviews)); "good work life balance and" ((in 57 reviews)); "Good Pay! better than other insurance provider" ((in 47 reviews))

What are the cons of working at Definity according to real employee reviews?

"Poor management, not knowledgeable." ((in 40 reviews)); "Heavy work load on the day to day" ((in 10 reviews)); "Workload is high." ((in 10 reviews)); "Communication from Upper management to Front Line employees was not always clear" ((in 8 reviews)); "heavy caseload, system needs upgrade, too many zoom meetings, office politics" ((in 4 reviews))

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Definity

Definity Claim Adjuster reviews

2.9

45% would recommend to a friend

(47 total reviews)

Rowan Saunders

47% approve of CEO

47% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Compensation and benefits

2.9

Culture & values

2.8

Career opportunities

2.5

Work/Life balance

2.3

Senior management

Claim Adjuster employees have rated Definity with 2.9 out of 5 stars, based on 47 company reviews on Glassdoor. This indicates that most Claim Adjuster professionals have an average working experience there. Definity is rated in line with the average (within 1 standard deviation) by Claim Adjuster professionals compared to other employers within the Seguro industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

47 reviews

4.0

Apr 28, 2025

Economical Adjuster

Claims adjuster

Recommend

Business Outlook

Pros

- great people - competitive pay -bonuses - performance based raises and bonuses

Cons

- limited work/ life balance - availability outside of work hours

4.0

Mar 18, 2025

Great

Claims adjuster

Recommend

Business Outlook

Pros

Great people, great culture and interesting work.

Cons

The expectations are too high

2.0

Mar 5, 2025

Too many demands on employees

Claims adjuster

Recommend

Business Outlook

Pros

Average pay for market, good benefits and sick leave

Cons

They will literally work you to death. Each year we have had a consistent increase of claims, and no new hires. They pay ok and have good benefits so think they are owed you doing 1.5 people's jobs rather than hiring more people to share the workload. Since the company went public, care of the wellbeing of the employees and attempts to keep employees around and having good working conditions has gone out the window. Despite unanimous employee comment that flexibility in hybrid model important to us, demand we go to the office more and more each year - up to 3 days per week now, when we were promised last year 2 days a week wouldn't change. No care of what is important to the employees, it's an old boys club who will dictate and not listen to feedback.

Definity Response

Thank you for sharing your detailed perspective from your six years with us. We appreciate your honesty and take feedback from our employees seriously. We're glad to know you see value in our pay and benefits package. Ensuring workloads are manageable and our people feel listened to are key priorities. We are committed to fostering a supportive and inclusive culture where everyone can thrive. Your feedback regarding team resourcing, our hybrid model, and internal processes is important as we continue to build a better workplace experience. This perspective will be shared with leadership to help inform our ongoing efforts. As a current employee, we encourage you to connect with our HR team sending an email to HRSharedServices@definity.com, to share any further feedback

Viewing 7 - 9 of 47 Reviews

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Definity

Definity Claim Adjuster reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Economical Adjuster

Great

Too many demands on employees

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