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      Definity

      Engaged Employer

      Definity Claim Adjuster reviews

      2.9

      45% would recommend to a friend

      (47 total reviews)
      avatar

      Rowan Saunders

      47% approve of CEO

      47% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.1

      Compensation and benefits

      2.9

      Culture & values

      2.8

      Career opportunities

      2.5

      Work/Life balance

      2.3

      Senior management

      Claim Adjuster employees have rated Definity with 2.9 out of 5 stars, based on 47 company reviews on Glassdoor. This indicates that most Claim Adjuster professionals have an average working experience there. Definity is rated in line with the average (within 1 standard deviation) by Claim Adjuster professionals compared to other employers within the Seguros industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      47 reviews
      1.0
      Feb 19, 2025

      Horrible

      Claim adjuster
      Recommend
      Business Outlook

      Pros

      Definity days where you can days off from work to do personal duties is nice

      Cons

      Changed the hybrid to 3 times a week in office, they will surely increase overtime to a in-office environment when they were so keep on promoting work-life balance. Workload is overwhelming, people leave and the work gets divided to the remaining teammates who are burning out. When asked to hire more people to help out, they wait till the last minute to hier and still... hire the wrong people for the wrong role instead of helping the team in need. The leaders don't have accountability, "not my problem" attitude and when solutions by their employees are suggested they always shut it down. Not supportive. Vacations are not for everyone you have to bid and they will allow only a few people at the time for same vacation days.

      avatar
      Definity Response
      1y
      Thank you for providing this detailed feedback from your perspective as a long-term employee. We sincerely appreciate you taking the time to share your experience with us. We are glad that our "Definity days" are a valued benefit. We also recognize your significant concerns and want to be clear about our commitment to our team. Our goal is to foster a supportive environment where workloads are manageable, and our leaders are accountable and engaged. We are continuously working to refine our policies, from our hybrid model to team resourcing, to ensure they support our employees' well-being and success. This feedback is being shared with our senior leadership to help inform our ongoing improvement efforts. We encourage you to reach out to our HR team at HRSharedServices@definity.com to discuss your concerns in more detail.
      2.0
      Feb 12, 2025

      Going downhill fast

      Claims adjuster
      Recommend
      Business Outlook

      Pros

      Great benefits, although extremely expensive Flexibility with schedule - also changing going forward

      Cons

      Too much time spent on engagement, trying way too hard and just end up wasting time and then wondering why they are behind. Doesn’t listen to employees, we are happy and productive with the hybrid 2 days a week in the office. Changing to 3 days in the middle of the summer. WHY. Productivity is higher on work from home days. This will put us further behind and decrease morale. Management says one thing but don’t actually know what is going on in each business unit. Vacation bidding is a joke. Good luck actually being able to use your vacation days for the times that you want.

      avatar
      Definity Response
      1y
      Thank you for sharing your perspective, especially as someone who has been with our company for over a decade. We are glad to see you still have confidence in our CEO and the company's overall business outlook. It is therefore very important for us to understand the disconnect you're feeling in your day-to-day experience. We hear your concerns regarding our hybrid work policy, vacation process, and the effectiveness of our engagement efforts. Our goal is to ensure that our policies are fair, clearly communicated, and support our team's productivity and well-being. Your feedback indicates that we have opportunities to improve in these areas. This perspective has been shared with our senior leadership team. We encourage you to reach out to our HR team by sending an email to HRSharedServices@definity.com, to have a confidential discussion about the details, and to explore these points further.
      2.0
      Feb 10, 2025

      Not the worst place

      Claims adjuster
      Recommend
      Business Outlook

      Pros

      Ok salary and good coworkers

      Cons

      The rounds of layoffs leave staff feeling nervous and either over performative or totally disconnected. Only high-high ups like return to office mandates (and don't abide by the rules themselves).

      avatar
      Definity Response
      1y
      Thank you for sharing your feedback from your time with us. We are glad to know that the team environment and compensation were positive aspects of your experience. Your perspective is valuable. We appreciate your contributions and wish you all the best in your career.
      Viewing 10 - 12 of 47 Reviews
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