Is Definity a good company to work for as a Claims Assistant?

Claims Assistant professionals working at Definity have rated their employer with 3.2 out of 5 stars in 53 Glassdoor reviews. This is a lower than average score with the overall rating of Definity employees being 3.7 out of 5 stars. Search open Claims Assistant Jobs at Definity now and start preparing for your job interview by browsing frequently asked Claims Assistant interview questions at Definity .

Does Definity pay Claims Assistant employees well?

Claims Assistant professionals rate their compensation and benefits at Definity with 3.3 out of 5 stars based on 53 anonymously submitted employee reviews. This is 14.1% worse than the company average rating for salary and benefits. Find out more about Claims Assistant salaries at Definity.

How happy are Claims Assistant professionals working at Definity?

51% of Claims Assistant employees at Definity would recommend their employer to a friend. This rating has increased by 26% in the past 12 months. Claims Assistant professionals have also rated Definity with a 2.7 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Definity?

Claims Adjuster (43) , Underwriter (24) , Customer Service Representative (19) , Analyst (18) , Manager (15) , Actuarial Analyst (14) , Underwriting Assistant (14) , Business Analyst (13) , Insurance Advisor (12) , Claims (11) , Director (11) , Claims Assistant (10) , Claims Representative (10) , Technical Analyst (10) , Project Manager (9)

What are the pros of working at Definity according to real employee reviews?

"general people are great and helpful" ((in 72 reviews)); "Company has a great culture for supporting new employees from all walks of careers and life." ((in 66 reviews)); "Good benefits and vacation days" ((in 65 reviews)); "good work life balance and" ((in 51 reviews)); "Good Pay! better than other insurance provider" ((in 49 reviews))

What are the cons of working at Definity according to real employee reviews?

"Poor management, not knowledgeable." ((in 43 reviews)); "Workload is high." ((in 10 reviews)); "Communication from Upper management to Front Line employees was not always clear" ((in 8 reviews)); "Insufficient training" ((in 6 reviews)); "Old systems, two days in office, high workload, not as organized as bigger insurance companies" ((in 5 reviews))

Definity Claims Assistant reviews

3.2

51% would recommend to a friend

(53 total reviews)

Rowan Saunders

54% approve of CEO

55% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Claims Assistant employees have rated Definity with 3.2 out of 5 stars, based on 53 company reviews on Glassdoor. This indicates that most Claims Assistant professionals have a good working experience there. Definity is rated in line with the average (within 1 standard deviation) by Claims Assistant professionals compared to other employers within the Seguro industry (3.6 stars).

Reviews by job title

53 reviews

5.0

Oct 26, 2025

Great company

Claims adjuster

Recommend

Business Outlook

Pros

Would recommend to work good salary benefits and culture

Cons

N/a decent overall I enjoy the company

4.0

Sep 16, 2025

N/A

Claims specialist

Recommend

Business Outlook

Pros

Good company to work for. Fair compensation.

Cons

Occasionally understaffed, but predominantly due to turnover affecting the industry.

1.0

Jun 16, 2025

Retrograde office culture mentality

Claims adjuster

Recommend

Business Outlook

Pros

- Great pay compared to industry - Great opportunities for advancement - Pro-active culture

Cons

- This company is steadily headed into early 2000s office culture and will likely advance to pulling employees back into the office 5x/week. Massive con for me in terms of culture/values, DEI, work/life balance and my overall opinion of my senior management. I look forward to looking at a new position with an actual progressive company. Went from a 5 star to a 1 to 2 star rating with their adamant requests to be in office more for no reason at all.

Definity Response

11mo

Thank you for sharing your thoughts. We’re pleased to hear that you’ve found value in our compensation structure, advancement opportunities, and proactive culture. We recognize that perspectives on workplace models vary, and we continue to evolve our approach based on business needs, employee feedback, and industry trends. Our hybrid work model is designed to balance flexibility with collaboration, and we regularly assess its effectiveness across teams and locations. We also remain committed to fostering an inclusive and forward-thinking culture. We appreciate the dialogue and the opportunity to reflect on how we communicate and implement change. If you’d like to discuss your experience further, we encourage you to reach out to our HR team at HRSharedServices@definity.com. All conversations are confidential, and we welcome constructive input from our employees.

Viewing 4 - 6 of 53 Reviews

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N/A

Retrograde office culture mentality

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