Definity Claims Lead/Supervisor reviews

3.0

40% would recommend to a friend

(68 total reviews)
avatar

Rowan Saunders

74% approve of CEO

44% positive business outlook

Claims Lead/Supervisor employees have rated Definity with 3.0 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Claims Lead/Supervisor professionals have an average working experience there. Definity is rated in line with the average (within 1 standard deviation) by Claims Lead/Supervisor professionals compared to other employers within the Seguro industry (3.6 stars).

Reviews by job title

68 reviews
5.0
Jun 28, 2022

Awesome

Recommend
Business Outlook

Pros

Such a positive atmosphere, great work environment

Cons

The benefits package isn’t what it could be

avatar
Definity Response
3y
Thank you for sharing your experience with us. We are happy to hear about the positive work environment and we are so grateful to have you on the #TeamDefinity. Thank you for the feedback regarding the benefits package. We will take your feedback under advisement, and we encourage you to reach out to your leader for more insight.
1.0
May 18, 2022

Terrible Culture

Recommend
Business Outlook

Pros

-good vacation -ability to get a bonus

Cons

- employees are just another number - company has been going downhill for several years now - VP's only care about money - everyone is overloaded with work - not enough employees and people are quitting constantly or going on stress leave - your performance goals are impossible to reach - management is rude and make people upset - doing absolutely nothing to retain good employees. If anything is trying to get rid of them

avatar
Definity Response
3y
Thank you for your review. We’re sorry to hear about your experience and want you to know we take all concerns very seriously. We appreciate the points you’ve outlined and will be bringing them back to our senior leadership team. As a next step, we encourage you to reach out to our HR Shared Services team at hrsharedservices@economical.com if you’d like to provide more details.
1.0
May 3, 2022
Recommend
Business Outlook

Pros

Economical used to be a wonderful place to work. I worked there from 2012-2021. The first few years there was a different atmosphere - it was fun while being goal focused. Management was approachable an there were clear expectations. - Benefits are decent (pay is not)

Cons

See below - there are far too many to list. - The workload is so unreasonable that you will burnout within months. - Little continuity in promotions - for example having to apply for the next level of adjuster role; to a few months later management changes things to fast tracking and bypasses matrixes and applications - Huge disconnect between front lines and management resulting in missed targets and unrealistic expectations - Salaries and pay are less than the market average; and depending on where you work out of; you are paid less - working from home should have made this even across the board, as adjusters in Toronto are handling claims all over the province no differently than adjusters in other parts of the province

avatar
Definity Response
4y
Thank you for taking the time to share your feedback and we really appreciate your contribution to the team. We are sorry to hear about your experience and that we didn’t have the opportunity to address your concerns while you were working here. We strongly believe that our people are our greatest asset and as we evolve, we are trying to maintain an environment where they can grow and thrive. We strongly believe in providing a flexible work environment so that our team members can contribute to the best of their ability. With this commitment, we are always working on improving ourselves and hence, will be bringing up your concern with the senior leadership team.
Viewing 40 - 42 of 68 Reviews

Glassdoor has 894 Definity reviews submitted anonymously by Definity employees. Read employee reviews and ratings on Glassdoor to decide if Definity is right for you.