Definity reviews

3.7

71% would recommend to a friend

(753 total reviews)
avatar

Rowan Saunders

75% approve of CEO

65% positive business outlook

Definity has an employee rating of 3.7 out of 5 stars, based on 753 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Definity employee rating is in line with the average (within 1 standard deviation) for employers within the Seguro industry (3.6 stars).

Reviews by job title

753 reviews
3.0
Feb 18, 2020

Undervalued strong employees

Anonymous employee
Recommend
Business Outlook

Pros

Decent pay and good benefits/RRSP matching

Cons

Undervalued strong employees. Leadership was disjointed and not willing to take responsibility for their decisions

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Definity Response
6y
Thanks for your review. It’s great to hear you found our compensation and rewards package to be an advantage of working with us. We also appreciate hearing your concerns and feedback on areas to consider for improvement.
2.0
Feb 6, 2020

Sonnet Insurance

Anonymous employee
Recommend
Business Outlook

Pros

Very flexible hours and work from home options, supportive managers, competitive pay. Lots of smart people, and ability to get things done fast.

Cons

Politics get in the way of getting work done + conflicting priorities and views, direction changes frequently without adequate communication. No HR/shared services support, low employee engagement. No company culture.

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Definity Response
6y
Thanks for sharing the positive experience you had, working with Sonnet. Offering our valued employees a flexible, supportive, and rewarding work environment is our goal, and we’re glad to hear we’re succeeding at it! It has helped us attract talented, smart people (as you mentioned) and, thanks to their abilities, we can continue to be agile in a competitive industry. We appreciate you sharing your observations and concerns, too. It’s always good for us to hear feedback and continue to look for ways to improve.
1.0
Feb 2, 2020

Stay away

Recommend
Business Outlook

Pros

The only good thing left here is the co-workers

Cons

-extremely micromanaged -a toxic call centre environment where you are watched and tracked every minute of the day. Even if you are a minute late or a minute or two over your lunch break they will run reports on you and will talk to you about it. If you are not at your desk at any time, you have to track the reason, ( printing, washroom break etc. )This creates so much negativity and stress on everyone. -They are basically telling people indirectly if they don't like the changes the company is brining about, that they should go elsewhere -Any idea to improve employee happiness and the work environment is shut town -Horrible upper management that will not listen to employee feedback and there is no transparency -They ruined a good company where people used to work hard, were happy , engaged and gave their best. Now half of the people are so miserable that they are doing their bare minimum -I have seen several people in tears at their desks and several others quit or go on stress leave in last few months -Has become difficult to move around internally... I know several people who have been trying for a long time and can not get anywhere....I am assuming there are so many unhappy people that everyone is trying to get out and go to a different department I would not recommend anyone leave a good company or a good job to work here. Maybe if you are desperate for a job or will only stay here temporary while you get your CIPs and some experience (which is what a lot of people plan on doing anyway. Once they get their CIPs they plan on leaving the company)

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Definity Response
6y
Thank you for sharing your feedback so honestly and openly. We care deeply about how our team members are feeling about working here and how leaders are helping teams through the significant amount of change we’ve been going through as an organization. It does take time for teams to adjust to new ways of working, and we don’t want to see good people impacted negatively. Our strong team culture is one of things that we all feel very proud of, and we want to preserve and evolve it to be even more customer-focused. If you haven’t already, we encourage you to raise your concerns with your senior leaders, and you can also reach out to HR Shared Services to discuss your concerns.
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Glassdoor has 895 Definity reviews submitted anonymously by Definity employees. Read employee reviews and ratings on Glassdoor to decide if Definity is right for you.