Is Definity a good company to work for as a Claims Lead/Supervisor?

Claims Lead/Supervisor professionals working at Definity have rated their employer with 3.0 out of 5 stars in 68 Glassdoor reviews. This is a lower than average score with the overall rating of Definity employees being 3.7 out of 5 stars. Search open Claims Lead/Supervisor Jobs at Definity now and start preparing for your job interview by browsing frequently asked Claims Lead/Supervisor interview questions at Definity .

Does Definity pay Claims Lead/Supervisor employees well?

Claims Lead/Supervisor professionals rate their compensation and benefits at Definity with 3.0 out of 5 stars based on 68 anonymously submitted employee reviews. This is 20.9% worse than the company average rating for salary and benefits. Find out more about Claims Lead/Supervisor salaries at Definity.

How happy are Claims Lead/Supervisor professionals working at Definity?

40% of Claims Lead/Supervisor employees at Definity would recommend their employer to a friend. This rating has decreased by 14% in the past 12 months. Claims Lead/Supervisor professionals have also rated Definity with a 2.7 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Definity?

Claims Adjuster (43) , Underwriter (24) , Customer Service Representative (19) , Analyst (18) , Manager (15) , Actuarial Analyst (14) , Underwriting Assistant (14) , Business Analyst (13) , Insurance Advisor (12) , Claims (11) , Director (11) , Claims Assistant (10) , Claims Representative (10) , Technical Analyst (10) , Project Manager (9)

What are the pros of working at Definity according to real employee reviews?

"Company has a great culture for supporting new employees from all walks of careers and life." ((in 72 reviews)); "general people are great and helpful" ((in 69 reviews)); "The benefits were good." ((in 67 reviews)); "good work life balance and" ((in 52 reviews)); "Only pay is decent" ((in 43 reviews))

What are the cons of working at Definity according to real employee reviews?

"Poor management, not knowledgeable." ((in 38 reviews)); "Workload is high" ((in 10 reviews)); "Communication from Upper management to Front Line employees was not always clear" ((in 7 reviews)); "Insufficient training" ((in 6 reviews)); "Lack of opportunity to grow horizontally or vertically" ((in 5 reviews))

Definity Claims Lead/Supervisor reviews

3.0

40% would recommend to a friend

(68 total reviews)

Rowan Saunders

74% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (68 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Claims Lead/Supervisor employees have rated Definity with 3.0 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Claims Lead/Supervisor professionals have an average working experience there. Definity is rated in line with the average (within 1 standard deviation) by Claims Lead/Supervisor professionals compared to other employers within the Seguro industry (3.6 stars).

Reviews by job title

68 reviews

5.0

Nov 17, 2025

Great Place to Work

Claims adjuster

Recommend

Business Outlook

Pros

Great pay, environment, and management

Cons

Very busy and stressful, KPIs don't help - everything you do is being tracked.

2.0

Nov 10, 2025

Not for the experienced professional

Claims

Recommend

Business Outlook

Pros

Some remote work- for now Option to purchase stock

Cons

Senior leadership has little adjusting experience Clunky claims process High work load High staff turnover Motion sensor under your desk in some offices Benefits are expensive Raise consistently below inflation, year over year Office attendance is mandatory, but no effort to make office environment warm, engaging, collaborative or friendly Low company engagement They like 'Yes People' You review your teammates work, which results in animosity and conflict within your team

5.0

Oct 26, 2025

Great company

Claims adjuster

Recommend

Business Outlook

Pros

Would recommend to work good salary benefits and culture

Cons

N/a decent overall I enjoy the company

Viewing 4 - 6 of 68 Reviews

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