Does Definity pay their employees well?

According to anonymously submitted Glassdoor reviews, Definity employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Definity. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Definity?

70% of Definity employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Definity 3.7 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Definity?

Claims Adjuster (43) , Underwriter (24) , Customer Service Representative (19) , Analyst (18) , Manager (15) , Actuarial Analyst (14) , Underwriting Assistant (14) , Business Analyst (13) , Insurance Advisor (12) , Claims (11) , Director (11) , Claims Assistant (10) , Claims Representative (10) , Technical Analyst (10) , Project Manager (9)

What are the pros of working at Definity according to real employee reviews?

"Company has a great culture for supporting new employees from all walks of careers and life." ((in 72 reviews)); "The benefits were good." ((in 70 reviews)); "general people are great and helpful" ((in 67 reviews)); "good work life balance and" ((in 55 reviews)); "Only pay is decent" ((in 45 reviews))

What are the cons of working at Definity according to real employee reviews?

"Poor management, not knowledgeable." ((in 39 reviews)); "Workload is high." ((in 11 reviews)); "Communication from Upper management to Front Line employees was not always clear" ((in 7 reviews)); "Very little training, don't invest in their resources." ((in 6 reviews)); "Old systems, two days in office, high workload, not as organized as bigger insurance companies" ((in 5 reviews))

What are employees saying about Definity layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Definity layoffs and their outlook for job security at Definity in 2026.

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Definity

Definity reviews

3.7

70% would recommend to a friend

(752 total reviews)

Rowan Saunders

74% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.7

Work/Life balance

3.7

Compensation and benefits

3.7

Career opportunities

3.3

Senior management

Definity has an employee rating of 3.7 out of 5 stars, based on 752 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Definity employee rating is in line with the average (within 1 standard deviation) for employers within the Seguro industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

752 reviews

5.0

Nov 17, 2017

What a great place to work

Anonymous employee

Recommend

Business Outlook

Pros

Solid - positive working environment - Great management and executives - people know and understand what their contributions are.

Cons

Kitchner/Waterloo is a long way from Toronto

Definity Response

Thank you for providing a review. We appreciate the feedback.

1.0

Nov 10, 2017

Good benefits

Anonymous employee

Recommend

Business Outlook

Pros

Good benefits for full time staff

Cons

If you want better you have to pay for it.

Definity Response

Thanks for taking time to provide your feedback.

1.0

Nov 9, 2017

Dissapointing

Underwriting assistant

Recommend

Business Outlook

Pros

Great coworkers. Good amenities

Cons

They hire tons of people on a contract so that they can dispose of them at any time. Work is very repetitive - somewhat like being on a factory line - with extremely high targets. If you don't meet your case count target - weekly meetings with your team leader are arranged. Management closely monitors every single transaction you make. The system monitors every click you make and you are constantly on a timer. You are basically a machine. Supervisors have favourites and if you are not one of them you'll be treated as such

Definity Response

Thank you for taking the time to share your comments. We’re pleased to know your time with us was a good learning experience, and that you appreciated the pay and benefits. We aim to provide a satisfying work experience, and our total rewards package is a key part of that. We’re proud of our people, and happy that you had a positive experience with your team at Economical. We’re disappointed to hear about your difficult experiences with certain work relationships and responsibilities. Although you’re no longer with the company, we’d appreciate any further information you can share to help us improve. Just contact our Human Resources department.

Viewing 643 - 645 of 752 Reviews

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