Does Definity pay their employees well?

According to anonymously submitted Glassdoor reviews, Definity employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Definity. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Definity?

70% of Definity employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Definity 3.7 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Definity?

Claims Adjuster (43) , Underwriter (24) , Customer Service Representative (19) , Analyst (18) , Manager (15) , Actuarial Analyst (14) , Underwriting Assistant (14) , Business Analyst (13) , Insurance Advisor (12) , Claims (11) , Director (11) , Claims Assistant (10) , Claims Representative (10) , Technical Analyst (10) , Project Manager (9)

What are the pros of working at Definity according to real employee reviews?

"general people are great and helpful" ((in 72 reviews)); "Company has a great culture for supporting new employees from all walks of careers and life." ((in 66 reviews)); "Good benefits and vacation days" ((in 65 reviews)); "good work life balance and" ((in 51 reviews)); "Good Pay! better than other insurance provider" ((in 49 reviews))

What are the cons of working at Definity according to real employee reviews?

"Poor management, not knowledgeable." ((in 43 reviews)); "Workload is high." ((in 10 reviews)); "Communication from Upper management to Front Line employees was not always clear" ((in 8 reviews)); "Insufficient training" ((in 6 reviews)); "Old systems, two days in office, high workload, not as organized as bigger insurance companies" ((in 5 reviews))

What are employees saying about Definity layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Definity layoffs and their outlook for job security at Definity in 2026.

Definity "pay" Reviews

5.0

Jan 17, 2020

Excellent work culture and personal growth organization

Team lead

Recommend

Business Outlook

Pros

- The people are fantastic - Pay is competitive with great potential for career growth. - Ample learning and development opportunities - Exciting time period to be a part of the company

Cons

- As some parts of the company are relatively fresh, defined processes can be absent. As a result, some things can be a little less structured but that's not necessarily a bad thing. Just depends on the person. - Can take awhile to action some tasks across departments

Definity Response

Thanks for spreading the word about Economical’s great culture, competitive salaries, and excellent growth opportunities. Our fantastic employees are at the heart of everything we do. We couldn’t deliver on our business strategy without dedicated, collaborative, motivated and skilled people like you. That’s why we make every effort to keep employees rewarded, inspired, and engaged. We appreciate you sharing your insights about things that might be improved. We aim to keep getting better, and feedback from our employees is a key component to that goal.

4.0

Sep 10, 2020

Good

Underwriter

Recommend

Business Outlook

Pros

Good pay Nice people Convenient office location

Cons

No clear direction Boring work No growth

Definity Response

Thanks for your review. It’s great to hear that for your 10+ years with us, you enjoyed your team members, were satisfied with your salary, and appreciated a conveniently located office — key elements of a rewarding work environment that we’re very invested in. We’re disappointed to hear you found the work to be uninteresting. Underwriting plays a prominent role in the achievement of our ambitious company goals, and, as such, we value the important work of our Underwriting teams. Most find it a challenging and rewarding environment as it’s people-focused, and we regularly update and adjust our underwriting strategies and practices to be competitive. We also do put an emphasis on professional development and career growth, so we are sorry you cited that as a “con” in your review. We thank you for your long service here, and wish you the best in the next chapter of your career.

2.0

Feb 6, 2020

Sonnet Insurance

Anonymous employee

Recommend

Business Outlook

Pros

Very flexible hours and work from home options, supportive managers, competitive pay. Lots of smart people, and ability to get things done fast.

Cons

Politics get in the way of getting work done + conflicting priorities and views, direction changes frequently without adequate communication. No HR/shared services support, low employee engagement. No company culture.

Definity Response

Thanks for sharing the positive experience you had, working with Sonnet. Offering our valued employees a flexible, supportive, and rewarding work environment is our goal, and we’re glad to hear we’re succeeding at it! It has helped us attract talented, smart people (as you mentioned) and, thanks to their abilities, we can continue to be agile in a competitive industry. We appreciate you sharing your observations and concerns, too. It’s always good for us to hear feedback and continue to look for ways to improve.

2.0

Feb 1, 2021

APD Claims Adjuster

Apd claims adjuster

Recommend

Business Outlook

Pros

- Higher than average pay compared to competitors.

Cons

- Severe micromanagement. - Poor morale amongst employees. - High Turnovee Rate (despite good pay)

Definity Response

We’re sorry to hear that you weren’t happy with your overall work experience. Our Claims team is the face of our company, directly supporting our customers in times of need, and we care very much about the team’s work satisfaction and success. We appreciate your feedback and will use it to continue improving how we support our valued employees.

5.0

Jul 16, 2019

Great workplace

Executive administrative assistant

Recommend

Business Outlook

Pros

Flex hours, competitive pay, great people, exciting times ahead.

Cons

Some of the programs used need to be upgraded to better technology.

Definity Response

Thanks for your comments about your experience with us. We’re very happy to hear you’ve had positive experiences in so many areas of your career here! We agree, our people are what sets us apart; that’s why we offer competitive pay and perks to attract, retain, and reward them for their great work. And yes, we certainly do have exciting times ahead as we work toward becoming the first Canadian mutual P&C insurance company to go public. It’s an ambitious goal, and once achieved, it will be a game-changer. We’re sorry the technology hasn’t been meeting your expectations, but we’re sure you’ll find that our long-term business strategy comes with some major improvements in that area. As we upgrade systems and processes, day-to-day business activities will continue to improve for our valued employees.

5.0

Nov 10, 2019

In Good Company Here

Underwriting technician - commercial insurance

Recommend

Business Outlook

Pros

The people at Economical really make this place, in my experience they genuinely want you to succeed. The pay is fair, benefits are very good. They have a good culture and strive to make their employees feel noticed and heard.

Cons

In my opinion you can find cons to any job, career or really in any aspect of your life if you are looking for them. Growing pains and frustrating times are all apart of the learning experience. I have no cons to provide about this company.

Definity Response

Thanks for your very positive outlook and for recommending Economical to others. We want everyone to know how much we value the great people and teams we work with! To demonstrate that, as you said, we foster a positive culture, and offer attractive rewards for working here. We hope talented and dedicated people will chose to make long careers here. Listening to employees is something we take seriously. Whether through our engagement surveys, symposium events, quarterly performance meetings, Glassdoor reviews, or water cooler conversations, we act on feedback to keep raising the bar on our experiences and results. Thanks for sharing yours.

4.0

Jun 24, 2020

Good Company, overwhelming job

Ab adjuster

Recommend

Business Outlook

Pros

people (although this may just be my office), company events, potential to progress, decent pay

Cons

stressful job, would be tougher with a poor leader, lots to learn, inflow of work is difficult to keep up with

Definity Response

Thanks for recommending Economical in your review! It’s great to see the positive things you mentioned, like the people and opportunities for career potential. We have ambitious goals at Economical and in addition to that, over the past few months, we’ve responded to unpredictable challenges and change with the arrival of a global pandemic. It’s good to hear that you have a strong leader who is guiding, coaching, and supporting you and your team through these busy and challenging times. If you have suggestions for improvements, please discuss your ideas with your leader or through one of our regular pulse surveys. We value your input as we continue to look for ways to support you and others across the organization. Thank you for your commitment to helping all of us thrive in these challenging times.

4.0

Aug 6, 2019

Good Job

Claims assistant

Recommend

Business Outlook

Pros

Interesting work, some good people, good hours.

Cons

Low end of pay for insurance company, favouritism.

Definity Response

Thank you for sharing your feedback! We’re glad your work with us is interesting and satisfying. Likewise, it’s great that you value your co-workers and a schedule that supports a healthy work-life balance. We’re sorry you feel our compensation isn’t meeting your expectations for the industry. Please keep in mind that as employees grow in their careers, compensation grows to keep the pace with their evolving skills and experience, as well as overall business results. We are also pleased to offer a total compensation package that includes incentive bonuses to share in profitable business cycles and a host of pension and savings options (including RSP matching) and excellent health benefits. Hopefully, you'll benefit from these elements as you develop your career with us.

3.0

Feb 18, 2020

Undervalued strong employees

Anonymous employee

Recommend

Business Outlook

Pros

Decent pay and good benefits/RRSP matching

Cons

Undervalued strong employees. Leadership was disjointed and not willing to take responsibility for their decisions

Definity Response

Thanks for your review. It’s great to hear you found our compensation and rewards package to be an advantage of working with us. We also appreciate hearing your concerns and feedback on areas to consider for improvement.

2.0

Jun 25, 2019

Its a great learning journey

Auto claims adjuster

Recommend

Business Outlook

Pros

The pay is great and the co-workers are very helpful and nice. The group benefits are great.

Cons

The management! they micro manage you on everything. The claim process are so complicated and they use dinosaur technology. Your immediate team lead will make you look so bad infront of management. No opportunity to grow. Almost everyone at the company has a first written letter given to them by the 4rth month. If they like you, your opinion matters the most if they hate you. They will find every possible thing to make you look bad. Absolutely no work life balance. If you enjoy working the 9-5 and then go home and work some more to catch up great! There is no open door policy. Have reached out to HR on many different occasions however the HR always sides with management and no real action is taken. Co-workers are pushed to focus time working than interact with eachother. No employee engagememt. No event overall vrry boring and robotic

Definity Response

Thank you for taking the time to share your comments. We’re pleased to know your time with us was a good learning experience, and that you appreciated the pay and benefits. We aim to provide a satisfying work experience, and our total rewards package is a key part of that. We’re proud of our people, and happy that you had a positive experience with your team at Economical. We’re disappointed to hear about your difficult experiences with certain work relationships and responsibilities. Although you’re no longer with the company, we’d appreciate any further information you can share to help us improve. Just contact our Human Resources department.

Definity

Definity reviews about "pay"

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Excellent work culture and personal growth organization

Good

Sonnet Insurance

APD Claims Adjuster

Great workplace

In Good Company Here

Good Company, overwhelming job

Good Job

Undervalued strong employees

Its a great learning journey

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