Does Definity pay their employees well?

According to anonymously submitted Glassdoor reviews, Definity employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Definity. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Definity?

70% of Definity employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Definity 3.7 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Definity?

Claims Adjuster (43) , Underwriter (24) , Customer Service Representative (19) , Analyst (18) , Manager (15) , Actuarial Analyst (14) , Underwriting Assistant (14) , Business Analyst (13) , Insurance Advisor (12) , Claims (11) , Director (11) , Claims Assistant (10) , Claims Representative (10) , Technical Analyst (10) , Project Manager (9)

What are the pros of working at Definity according to real employee reviews?

"Company has a great culture for supporting new employees from all walks of careers and life." ((in 72 reviews)); "The benefits were good." ((in 70 reviews)); "general people are great and helpful" ((in 67 reviews)); "good work life balance and" ((in 55 reviews)); "Only pay is decent" ((in 45 reviews))

What are the cons of working at Definity according to real employee reviews?

"Poor management, not knowledgeable." ((in 39 reviews)); "Workload is high." ((in 11 reviews)); "Communication from Upper management to Front Line employees was not always clear" ((in 7 reviews)); "Very little training, don't invest in their resources." ((in 6 reviews)); "Old systems, two days in office, high workload, not as organized as bigger insurance companies" ((in 5 reviews))

What are employees saying about Definity layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Definity layoffs and their outlook for job security at Definity in 2026.

Definity reviews

3.7

70% would recommend to a friend

(752 total reviews)

Rowan Saunders

74% approve of CEO

64% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (752 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Definity has an employee rating of 3.7 out of 5 stars, based on 752 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Definity employee rating is in line with the average (within 1 standard deviation) for employers within the Seguro industry (3.6 stars).

Reviews by job title

752 reviews

4.0

Mar 25, 2018

Little room for advancement

Anonymous employee

Recommend

Business Outlook

Pros

You get to work towards professional certifications and direct supervisors are supportive. For the most part assigned workload is doable.

Cons

Little room for advancement and company is moving towards a call centre like business/atmosphere structure. No chance to work from work.

Definity Response

8y

Thanks for your review. Feedback like this helps us learn how to better attract, retain, and reward great people. Career advancement is an important area for many people. Some of the development opportunities offered that help prepare employees for advancement are tuition reimbursement, paid professional development days, leadership training and a virtual library with thousands of free resources like books, videos, and courses. We regularly assess how to improve in this area, so thanks for sharing your thoughts about cross training.

3.0

Mar 20, 2018

Just ok

Anonymous employee

Recommend

Business Outlook

Pros

Decent pay, benefits, co-workers are great

Cons

Micro-management, lack of transparency

Definity Response

8y

Thanks for your review! We’re proud of our people, and we think they make our company culture strong and positive. We’re happy to see you mention our compensation and rewards. It’s important to us that we support our employees with benefits, including pension, benefits, and professional development opportunities. Economical is taking steps to increase transparency by sharing vision, strategy, plans, and results with all employees. Regular employee communications, quarterly financial updates, and annual symposiums are all part of the solution. You can also talk to your leader for business insights. We hope you’ll benefit from the increasing transparency at Economical.

4.0

Mar 7, 2018

Claims Assistant

Anonymous employee

Recommend

Business Outlook

Pros

Great Place to work.

Cons

Need to hire more as it gets very busy and not enough people to handle it all.

Definity Response

7y

Thank you for taking the time to write a review. We appreciate your feedback and we take your comments seriously.

Viewing 631 - 633 of 752 Reviews

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Definity reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Little room for advancement

Just ok

Claims Assistant

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