Does Definity pay their employees well?

According to anonymously submitted Glassdoor reviews, Definity employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Definity. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Definity?

73% of Definity employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Definity 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Definity?

Claims Adjuster (43) , Underwriter (24) , Customer Service Representative (19) , Analyst (18) , Manager (15) , Actuarial Analyst (14) , Underwriting Assistant (14) , Business Analyst (13) , Insurance Advisor (12) , Director (11) , Claims (10) , Claims Assistant (10) , Claims Representative (10) , Technical Analyst (10) , Project Manager (9)

What are the pros of working at Definity according to real employee reviews?

"The benefits were good." ((in 71 reviews)); "general people are great and helpful" ((in 70 reviews)); "Company has a great culture for supporting new employees from all walks of careers and life." ((in 70 reviews)); "good work life balance and" ((in 56 reviews)); "Only pay is decent" ((in 38 reviews))

What are the cons of working at Definity according to real employee reviews?

"Poor management, not knowledgeable." ((in 44 reviews)); "Communication from Upper management to Front Line employees was not always clear" ((in 9 reviews)); "Workload is high." ((in 9 reviews)); "Insufficient training" ((in 6 reviews)); "Using systems like this will hold the company back from being a top insurance company." ((in 4 reviews))

What are employees saying about Definity layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Definity layoffs and their outlook for job security at Definity in 2026.

Definity reviews

3.8

73% would recommend to a friend

(752 total reviews)

Rowan Saunders

77% approve of CEO

66% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Definity has an employee rating of 3.8 out of 5 stars, based on 752 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Definity employee rating is in line with the average (within 1 standard deviation) for employers within the Seguro industry (3.6 stars).

Reviews by job title

752 reviews

1.0

May 6, 2026

Disappointing leadership with no vision for change

Anonymous employee

Recommend

Business Outlook

Pros

I can’t think of any.

Cons

Obsessed with maintaining the status quo. Leadership lacks vision. I’m so disappointed traveler’s sold its Canadian business to this company

Definity Response

1mo

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and that it has not met your expectations. We recognize how important strong leadership, clear direction, and a sense of progress are to our employees, and we take feedback like yours seriously. At Definity, we are continuously working to evolve our approach and strengthen both our leadership practices and overall employee experience. We appreciate you sharing your perspective, as it helps us better understand where we can improve. If you’d like to discuss your experience further, we encourage you to reach out to our HR team at HRSharedServices@definity.com. All conversations are confidential, and we welcome constructive input from our employees.

5.0

Apr 27, 2026

perfect

Representative, auto claims (auto direct)

Recommend

Business Outlook

Pros

everything went good and smoothly

Cons

in the address info for the website in the postal code they are limited wouldnt register new ones

Definity Response

2mo

Thank you for taking the time to share your feedback. We’re really pleased to hear that your experience at Definity has been smooth and enjoyable so far, and we appreciate your recommendation and support. Thank you as well for flagging the postal code issue on our website. We value feedback like this, as it helps us identify and address opportunities for improvement. If you’re open to sharing any additional details, we’d welcome you to email them directly to hrsharedservices@definity.com so our team can investigate further. We appreciate you being part of Definity and wish you continued success in your role.

4.0

Apr 20, 2026

Generally good

Underwriting and billing representative

Recommend

Business Outlook

Pros

Pay accordingly to market level, supportive colleagues, hybrid

Cons

Health benefit is not very all rounded

Definity Response

2mo

Thank you for taking the time to share your feedback. We’re glad to hear you’ve had a positive experience with our colleagues, hybrid work model, and competitive compensation. We also appreciate your candid comments about our health benefits. Feedback like this is important to us, and we regularly review our benefits offerings to ensure they meet the evolving needs of our employees. Your input has been noted and will be considered as part of those ongoing discussions. Thank you again for sharing your perspective and for being part of Team Definity.

Viewing 10 - 12 of 752 Reviews

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Definity reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Disappointing leadership with no vision for change

perfect

Generally good

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Jobs at Definity