Definity reviews

3.8

73% would recommend to a friend

(751 total reviews)
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Rowan Saunders

77% approve of CEO

66% positive business outlook

Definity has an employee rating of 3.8 out of 5 stars, based on 751 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Definity employee rating is in line with the average (within 1 standard deviation) for employers within the Seguro industry (3.6 stars).

Reviews by job title

751 reviews
1.0
Jan 9, 2024
Recommend
Business Outlook

Pros

It was good up until a few months ago

Cons

The new vp ruined the work place culture. Expecting everyone to come more in the office regardless of where we live. Many people have to travel 3 hours for a one way commute , so that's 6 hours of commuting a day. Upper management does not care in the slightest. Everyone requested 1 day in the office a month as that makes more sense however management is looking to increase the days in office even more in march. They do not listen or respect feedback. Everyone is 10 times more efficient working at home than in office. Especially when this job is mainly done on the phone %100 percent of the time. Everyone will start to leave if they push us for more days in office as it is.

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Definity Response
2y
Thank you for taking the time to share your experiences and concerns. We appreciate your feedback and your input is valuable in our ongoing efforts to maintain a positive work environment and culture for all employees. We recognize that there is not a ‘one size fits all’ approach to flexible hybrid work but Definity is a culture focused on connection, collaboration and coaching so in office/in person time with one another is important.  Expectations to spend time in person with our colleagues have been communicated for the past two years and it is part of our responsibility to build strong connections and learn from each other.  We do read each one of the survey comments from employees and apply the feedback in a way that balances the needs of the business, different teams and our employees for productivity, flexibility and collaboration. We do hear your concerns and have shared your feedback with the relevant senior leadership teams. We’re here to help and encourage you reach out to your leader and/or HR (hrsharedservices@definity.com) so we can gather more details about your situation and concerns to support you. Thank you again for bringing your concerns to our attention.
2.0
Jul 26, 2023
Recommend
Business Outlook

Pros

- WFH - Great team to work with

Cons

- very corporate (expect a lot of politics - if you want to succeed you really have to be a show off with your work) - lots of micromanagement - low pay, lower than average - expect to move around between teams, because you are just a body filling an empty chair and they are too cheap to hire a new person for a role so they will make other employees suffer with extra work - company cheaps out on employee appreciation - workload is too high for the salary you are getting - they will make you do a 2 person job and not give you a raise or any appreciation for that - small mistakes will be blow out of proportion - be careful with what you say to management - it will be used against you - software is very outdated, sometimes it makes it difficult to do your work

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Definity Response
2y
Thank you for sharing your feedback with us. We value the opinions of our employees, and your review highlights areas where we can improve. We are sorry to hear about the negative experiences you have had. We understand that a positive work environment is crucial to employee satisfaction. We are sorry to hear that you felt the workplace culture was very corporate, and politics played a role in success. We continuously work towards fostering an inclusive and collaborative atmosphere where merit is recognized and rewarded. We will take your feedback into account as we continue to work towards this objective.
2.0
Mar 21, 2021

Poor management. Favoritism

Recommend
Business Outlook

Pros

Easy transition to WFH Education reimbursement

Cons

***High*** turn over rate. Some people just need to get out of there for their own mental health...or be fired because you can't keep up with impossible metrics. Literally unachievable goals, even lower management says metrics are impossible to meet, but executives don't seem to care. Why would they care? Lack of effort on technology development. No advancement unless you're buddy with the team lead or your parents and/or spouse are executives; undeniable favoritism. Experience and skills replaced by those that don't question anything (why even bother questioning a process when no matter what you say, it's wrong?) Management lacks compassion on work overload but this is most likely due to higher management looking at nothing but numbers alongside unattainable goals. Taking a sick day, God forbid more than 1 in a row is fround upon. Leads to questioning of character integrity, disapproval and negative perception by management. Customer, customer, customer... NEVER employees :( Major Con: With current demutualization in the works, there is literally no concern for current employees as the focus is reducing all costs as much as possible at the expense of overworked front line employees. Mutual policy holders are the ONLY ones that will benefit from this even though non policy holding employees are severely pressured because of this. Again, money over it all. Don't let too many recent positive reviews fool you, this is all being monitored prior to IPO in order drive up stock price.

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