Is Definity a good company to work for as a Claims Assistant?

Claims Assistant professionals working at Definity have rated their employer with 3.2 out of 5 stars in 53 Glassdoor reviews. This is a lower than average score with the overall rating of Definity employees being 3.7 out of 5 stars. Search open Claims Assistant Jobs at Definity now and start preparing for your job interview by browsing frequently asked Claims Assistant interview questions at Definity .

Does Definity pay Claims Assistant employees well?

Claims Assistant professionals rate their compensation and benefits at Definity with 3.3 out of 5 stars based on 53 anonymously submitted employee reviews. This is 14.1% worse than the company average rating for salary and benefits. Find out more about Claims Assistant salaries at Definity.

How happy are Claims Assistant professionals working at Definity?

51% of Claims Assistant employees at Definity would recommend their employer to a friend. This rating has increased by 26% in the past 12 months. Claims Assistant professionals have also rated Definity with a 2.7 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Definity?

Claims Adjuster (43) , Underwriter (24) , Customer Service Representative (19) , Analyst (18) , Manager (15) , Actuarial Analyst (14) , Underwriting Assistant (14) , Business Analyst (13) , Insurance Advisor (12) , Claims (11) , Director (11) , Claims Assistant (10) , Claims Representative (10) , Technical Analyst (10) , Project Manager (9)

What are the pros of working at Definity according to real employee reviews?

"Company has a great culture for supporting new employees from all walks of careers and life." ((in 71 reviews)); "general people are great and helpful" ((in 68 reviews)); "Good benefits and vacation days" ((in 68 reviews)); "good work life balance and" ((in 57 reviews)); "Good Pay! better than other insurance provider" ((in 47 reviews))

What are the cons of working at Definity according to real employee reviews?

"Poor management, not knowledgeable." ((in 40 reviews)); "Heavy work load on the day to day" ((in 10 reviews)); "Workload is high." ((in 10 reviews)); "Communication from Upper management to Front Line employees was not always clear" ((in 8 reviews)); "heavy caseload, system needs upgrade, too many zoom meetings, office politics" ((in 4 reviews))

Definity Claims Assistant reviews

3.2

51% would recommend to a friend

(53 total reviews)

Rowan Saunders

54% approve of CEO

55% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (53 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

Claims Assistant employees have rated Definity with 3.2 out of 5 stars, based on 53 company reviews on Glassdoor. This indicates that most Claims Assistant professionals have a good working experience there. Definity is rated in line with the average (within 1 standard deviation) by Claims Assistant professionals compared to other employers within the Seguro industry (3.6 stars).

Reviews by job title

53 reviews

3.0

Jul 5, 2021

Claims

Claims adjuster

Recommend

Business Outlook

Pros

Flexible working hours, good bonuses

Cons

Stagnant and hard to communicate with leaders

Definity Response

4y

Thank you for reaching out. We’re sorry to hear that you’ve felt it was hard to communicate with your leadership. We hope that through Lighthouse, we encourage the right kind of transformation within the organization. We are constantly working with our leaders and training them to improve their abilities to support and lead their teams effectively. We appreciate you took the time to write this feedback, and we hope you feel supported to share your feedback with leadership in the future.

5.0

Jan 15, 2021

Great Company to Work For

Claims adjuster

Recommend

Business Outlook

Pros

Very accommodating to work/family balance. Try to implement many things that encourage high employee satisfaction

Cons

Large company, so there can be many process changes or shuffling amongst the departments

3.0

Oct 28, 2020

Decent job

Claims adjuster

Recommend

Business Outlook

Pros

- people are nice, office is nice

Cons

- very repetitive - unnecessarily formal

Definity Response

5y

We strongly believe all our employees deserve an inspiring office environment, but it may be hard to top those views from the Vancouver office! And thank you: we agree that our people are nice — and super talented too! We appreciate that you’ve taken the time to share your experience, and we do wish you the best in your future endeavors.

Viewing 43 - 45 of 53 Reviews

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