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      Definity

      Engaged Employer

      Definity Claims Assistant reviews

      3.2

      51% would recommend to a friend

      (53 total reviews)
      avatar

      Rowan Saunders

      54% approve of CEO

      55% positive business outlook

      Ratings by demographic groups

      Claims Assistant employees have rated Definity with 3.2 out of 5 stars, based on 53 company reviews on Glassdoor. This indicates that most Claims Assistant professionals have a good working experience there. Definity is rated in line with the average (within 1 standard deviation) by Claims Assistant professionals compared to other employers within the Seguro industry (3.6 stars).

      Reviews by job title

      53 reviews
      3.0
      Jul 21, 2019

      High work load, lots of adjuster burnout.

      Claims adjuster
      Recommend
      Business Outlook

      Pros

      - knowledgable team leads - decent benefits - good advancement opportunities

      Cons

      - the scary high turnover rate - management does not seem to listen to adjusters - lack of parity in pay - the high workload for claim adjusters - no accountability in file handling due to live queues

      avatar
      Definity Response
      6y
      Thank you for your candid comments about your role with us. We’re pleased to hear you’ve had good experiences with your rewards package, leadership, and career advancement opportunities. These are key elements to a satisfying career, and we work hard to make them consistent and strong. We take feedback seriously and are committed to addressing any concerns of our employees. We’d love to chat about the issues you’ve listed and invite you to contact an Human Resources. We will help out in any way we can.
      3.0
      Aug 1, 2017

      Indifferent

      Claims adjuster
      Recommend
      Business Outlook

      Pros

      Good team environment, manageable workload, good benefits

      Cons

      poor management communication on expectations, stiff workplace (Timed bathroom and lunches), not a lot of opportunity for growth, makes it challenging to want to stay especially for younger employees

      5.0
      Jul 27, 2016

      Claims Adjuster

      Claims adjuster
      Recommend
      Business Outlook

      Pros

      The work life balance at Economical Insurance is very good. The management wants you to succeed and invest heavily in your career growth and training. As with most jobs, paying attention to detail and constantly making an effort to do better at your job will not go unnoticed.

      Cons

      The management can sometimes be inefficient in decision making as this company is making a transition to compete better within the P&C Insurance industry. Other than that, there aren't many cons of working here really.

      avatar
      Definity Response
      9y
      Thanks for sharing your feedback. I’m happy to hear work/life balance, growth, and recognition are rewarding aspects of your career with Economical. And yes, it’s a time of exciting changes as we set out to achieve our vision to be one of Canada’s top P&C insurers and become the first Canadian P&C insurance company to successfully demutualize. The changes and decisions required to accomplish our ambitious goals can seem daunting at times, but we’re encouraged by the momentum we’re gaining and the buzz it’s generating: Economical was honoured as “P&C Insurer of the Year” at the 2016 Insurance Business Awards, and we reimagined the insurance experience with the launch of our digital direct brand Sonnet — the first Canadian P&C insurance company that allows customers to quote and buy online. Thank you for your support and contributions as we deliver on our strategy.
      Viewing 49 - 51 of 53 Reviews
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      Definity reviewsDefinity Claims Assistant reviews

      Glassdoor has 895 Definity reviews submitted anonymously by Definity employees. Read employee reviews and ratings on Glassdoor to decide if Definity is right for you.