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      Definity

      Engaged Employer

      Definity reviews

      3.7

      70% would recommend to a friend

      (752 total reviews)
      avatar

      Rowan Saunders

      74% approve of CEO

      64% positive business outlook

      Ratings by demographic groups

      Definity has an employee rating of 3.7 out of 5 stars, based on 752 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Definity employee rating is in line with the average (within 1 standard deviation) for employers within the Seguro industry (3.6 stars).

      Reviews by job title

      752 reviews
      2.0
      May 31, 2022

      Current managers ISO advancement need not apply

      Claims manager
      Recommend
      Business Outlook

      Pros

      Staff want to do good work and grow with the company Benefits and pay are good Flexibility to work where it makes sense HR cares about the people Tremendous opportunity to learn with the recent transition from mutual to public

      Cons

      The amount of work and expectations are unreasonable The volume of ongoing projects to fix what is broken constantly overlaps Communication from the top down is minimal at best Claims volumes and number of direct reports per leader makes the work unmanageable Unless you are an external applicant and come from a specific company, forget about advancement.

      avatar
      Definity Response
      3y
      Thank you for your review. We are happy to hear how our people, compensation and learning opportunities have positively impacted your career! We appreciate the points regarding communication and workload you’ve outlined and will be bringing them back to our senior leadership team. As a next step, we encourage you to reach out to our HR Shared Services team at hrsharedservices@economical.com if you’d like to provide more details.
      1.0
      May 18, 2022

      Call Centre

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Care about your education and provide resources to understand day to day tasks

      Cons

      your just a statistic. people are over worked and under paid, no growth opportunities and high turn around

      avatar
      Definity Response
      3y
      Thank you for taking the time to share your experience with us. We are disappointed to hear that we did not meet your expectations from an employee perspective. We will share your comments internally with our leadership team as we are constantly looking at opportunities to improve.
      2.0
      Feb 21, 2022

      Money doesn't buy employee satisfaction

      Customer care associate
      Recommend
      Business Outlook

      Pros

      great compensation with bonus and performance increase

      Cons

      Management decides and pretend to care and listen to employee concerns. But it's always their way and no flexibility. Extreme micromanagement and unrealistic expectation of satisfying sometimes contradictory metrics. For my part, the job description clearly states the purpose of the role is to open new claims which in itself is a 30-40 minutes process. Now due to poor management, I am forced for most of my day to answer inquiry calls only (a task performed by the administrative staff and not in my job description) due to the sheer volume, and poor management decision. And the company being greedy base their demanding metrics for my role on the number of claims I open. Unsure how long I will stay on.

      Viewing 73 - 75 of 752 Reviews
      Related searches: Definity jobs | Definity salaries | Definity benefits | Definity interviews
      ReviewsDefinity reviews

      Glassdoor has 894 Definity reviews submitted anonymously by Definity employees. Read employee reviews and ratings on Glassdoor to decide if Definity is right for you.