Definity reviews

3.8

73% would recommend to a friend

(752 total reviews)
avatar

Rowan Saunders

77% approve of CEO

66% positive business outlook

Definity has an employee rating of 3.8 out of 5 stars, based on 752 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Definity employee rating is in line with the average (within 1 standard deviation) for employers within the Seguro industry (3.6 stars).

Reviews by job title

752 reviews
1.0
Dec 21, 2022
Recommend
Business Outlook

Pros

pay is relatively higher than it's competitors

Cons

short-staffed, dated systems, terrible management, disorganized training, high turnover, "customers are always right" attitude (even when they are not)

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Definity Response
3y
Thank you for your review. We are sorry to hear about your experience with your managers, workload, training and our systems. We want you to know we take your concerns very seriously. We appreciate the points you have outlined and will be bringing them back to our senior leadership team. As a next step, we encourage you to reach out to our HR Shared Services team at hrsharedservices@definity.com if you’d like to provide more details.
2.0
Nov 11, 2019

Sonnet Insurance

Recommend
Business Outlook

Pros

Great people, very chill about working from home/flexible hours when needed, nice office

Cons

Poor management, lots of drama/politics, not much room to grow or try new things (unless your directly involved in certain urgent projects), absolutely no culture/no team bonding which makes it hard to collaborate, processes/work flow isn't efficient.

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Definity Response
6y
Thanks for your review, and the shout-out to the great people who work at Sonnet. As one of our newest offices, located downtown Toronto, it does have a special vibe. We’re glad you were able to benefit from flexible work conditions, as well. Sorry to hear you didn’t feel the culture and team bonding were what you hoped for. We appreciate your feedback and agree with you on the importance of good culture and leaders championing the collaborative, positive environment we’re striving to provide our teams. We wish you success in the next phase of your career.
1.0
Jun 26, 2019

Terrible Employer

Recommend
Business Outlook

Pros

Although the perks are good, the rest is not

Cons

They continually take things from the employees (bonus, incentive, etc.) to ensure the executive board still gets their yearly payout, that is disgustingly high. Even if one of them forfeited their share, the employees would not suffer. Team leads become friends with workers and favouritism is quite rampant through out Don’t want to worry about job security? Look elsewhere because Eco has none of that

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Definity Response
6y
Thank you for taking time to provide candid feedback. We agree that Economical offers a rewarding pay and perks package that includes flexible benefits, pension and savings programs, paid personal needs days, wellness campaigns, and paid volunteer days. We think it’s one of the top reasons so many people join our team. You mentioned our employee incentive bonus, which is paid out according to the business meeting specific financial targets. Happily, it’s been paid out many more times than not over our long and successful company history, but it’s something that cannot be guaranteed in a challenging, competitive market. We’re sorry you were unhappy with turnover and job security. While we offer a positive work environment where employees can choose to stay for a satisfying career, turnover rates are growing in all industries. With the Canadian employment rate at an historic high, people have more choices, and frequent career changes are more common. Likewise, expectations are rapidly changing on the job security front. We’re confident those who join our team benefit from growing their professional skills, accomplishments, and networks with us, which will enhance their career options in the long run. Once again, thanks for your comments, and best of luck in your career.
Viewing 16 - 18 of 752 Reviews

Glassdoor has 894 Definity reviews submitted anonymously by Definity employees. Read employee reviews and ratings on Glassdoor to decide if Definity is right for you.