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      Definity

      Engaged Employer

      Definity reviews about "management"

      65% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Compensation and benefits

      3.7

      Work/Life balance

      3.7

      Career opportunities

      3.4

      Senior management

      Ratings by demographic groups

      Reviews by job title

      136 reviews
      1.0
      Jun 30, 2024

      feedback to improve

      Data analyst
      Recommend
      Business Outlook

      Pros

      decent culture, decent work life balance in BAU

      Cons

      poor pay, bad executive culture (they do what they want when they want, including DEI committees or any of the equity reviews that occur), prioritization of deadlines over people, still stuck in mindset of private company, many people within the company who were in it for over 20+ years need to go and need people/management needs to come in. you also do not get promoted even after 4+ years in the same company. When going into the office, they separate the executive team into another floor, and 'normal' employees into another floor. I have never seen such blatant disregard for executives who do not even want to be in the same floor as regular employees. CEO is nowhere to be found.

      avatar
      Definity Response
      1y
      Thank you for taking the time to share your concerns and feedback with us. We hear your frustration and wanted to share more on some of those points. Our Employee Groups are a big part of our values and culture at Definity, and engage in work that creates change and fosters a more inclusive, diverse, equitable, and accessible workplace and community. We also deeply value the contributions of all our employees, from those who are just starting with us, to those who have been with us more than 20 years. We also hear your comments about separation of office floors and are excited to have a new office location on Bay Street with one floor for all employees to use. Having employees together when in office is foundational for fostering collaboration, communication, forming new relationships and connections for mentorship that otherwise may not happen. If you would like to share more concerns, please reach out to your leader or our dedicated team of HR Business Partners and resources that can be reached at HRSharedServices@definity.com. Thank you again for sharing your input. 
      4.0
      May 21, 2024

      Work Culture

      Customer service representative
      Recommend
      Business Outlook

      Pros

      A good place to work, on-the-job training with good management and opportunity to grow

      Cons

      The company's benefit needs to be improved.

      4.0
      Apr 26, 2024

      Good not great

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Great work-life balance Decent benefits Supportive work environment

      Cons

      Red tape, slow processes Salaries are not great Management is quite rigid

      avatar
      Definity Response
      2y
      Thank you for your review. It’s great to hear that you value our benefits and supportive working environment. We appreciate your feedback about processes and management. We strive to continue to innovate and improve as we work towards being one of Canada’s leading and most innovative P&C insurers and delivering on our promise of making insurance better . As a current employee, we’d love to hear more from you about your ideas and how we can be more efficient. We encourage you to connect with your leader and/or HRSharedServices@definity.com. Thank you for your dedication to Definity and taking the time to share your feedback!
      1.0
      Oct 19, 2024

      Claims Adjuster - High workload, top-down culture

      Claims adjuster
      Recommend
      Business Outlook

      Pros

      People and colleagues usually are helpful

      Cons

      Toooooo much workload, almost No OT Lack of collaboration. Top-down management style atleast in claims. If you want to grow you will have to work beyond working hours and show good numbers. Leaders are okay however Middle managers are completely out of touch with the ground. No nuance or context focus only on numbers.

      avatar
      Definity Response
      1y
      Thank you for sharing your experience at Definity. We are glad to hear that you find your colleagues helpful and supportive. We are, however, sorry to learn about the challenges you’ve encountered, particularly regarding workload, collaboration, and management style. We recognize that a supportive and understanding leadership team is crucial for creating a positive and productive work environment. Your feedback regarding middle management and the focus on numbers over context is valuable, and we will consider how we can better balance data-driven decision-making with an understanding of on-the-ground realities. Your suggestions for greater involvement of leadership at the frontline, fostering more collaboration among managers, and improving horizontal career movement are appreciated. We are continuously working on ways to make our workplace better for everyone, and input like yours helps guide those efforts. Thank you again for taking the time to provide your feedback. We remain committed to listening and improving.
      2.0
      Nov 11, 2024

      Great people, poor senior management

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      The individual contributors to middle management are what makes this company

      Cons

      Group think leadership Senior management lack direction / always changing their minds Poor culture Below average compensation Many environments are toxic

      avatar
      Definity Response
      1y
      Thank you for sharing your feedback. We are glad to hear that you valued the contributions of our individual team members and middle management. We know that they are a key part of what makes our company thrive. We are sorry to hear about your concerns regarding leadership, company culture, and compensation. Your input is important to us, and we are actively working to enhance communication and consistency at all levels of the organization. We understand the significance of employee surveys and are committed to turning feedback into tangible improvements. Our goal is to create a positive and engaging environment for all employees, and we continue to explore opportunities for growth in these areas. Thank you again for your feedback. We appreciate the time you took to share your thoughts, and we wish you well in your future endeavors.
      3.0
      Nov 6, 2024

      Down Hill Since Going Public

      Customer service representative
      Recommend
      Business Outlook

      Pros

      Diverse projects, location, and some learning opportunities.

      Cons

      There are significant concerns regarding the executive leadership team within the company. It is widely recognized among employees that some executives engage in unprofessional conduct by berating and belittling their direct reports when outcomes do not meet expectations. This behavior unfortunately permeates through other levels of management, creating a toxic environment where such conduct is deemed acceptable. Before the company went public, there was a clear emphasis on customer service and the positive impact we were making. However, since going public, the focus has shifted predominantly towards financial gains, which has been strongly felt by the staff. Instances of harassment by leaders towards employees have been witnessed, and despite reporting these issues to HR, they remain unresolved. In particular, one executive leader in PI has a notably negative reputation among staff for his behavior. It is my hope that his actions will eventually be recognized and addressed. The company urgently needs new management that prioritizes ethical practices and inclusivity.

      avatar
      Definity Response
      1y
      Thank you for your detailed feedback and for your nine years of dedication to the company. We are pleased that you found value in our diverse projects, location and learning opportunities during your time here. We are concerned to hear about the issues you’ve raised regarding executive leadership and company culture. We recognize the importance of respectful communication, a positive work environment, and adherence to our core values. The experiences you’ve described are not aligned with the standards we strive to uphold. We are committed to creating a workplace where all employees feel valued, respected, and safe. With this aim, we will share your comments with our Senior Leadership Team to find ways to continually improve. Thank you again for sharing your insights. Your input is valuable as we work to address these concerns and foster a better environment for all.
      3.0
      Apr 9, 2024

      Annonymous

      Claims customer care associate
      Recommend
      Business Outlook

      Pros

      The promote CCAs to adjusting roles internally

      Cons

      no structure, training is not enough, management wants to implement too many changes in a short amount of time. too many process changes.

      avatar
      Definity Response
      2y
      Thank you for taking the time to leave a review and provide feedback about your experience as a Claims Customer Care Associate at Definity. We’re happy to hear that there are opportunities for internal employees to grow into different roles. We recognize and appreciate your feedback about training and change. It is important that all employees have all the training, tools, and knowledge required to be successful in their role. Thank you for your dedication during your time at Definity and we wish you success in your future aspirations.
      5.0
      Oct 15, 2024

      Great company

      Claim analyst
      Recommend
      Business Outlook

      Pros

      Management is great, perks are awesome

      Cons

      At first you’ll work the evening shifts but it’s quiet so you’ll enjoy it

      4.0
      Mar 27, 2024

      Great company

      Claims specialist
      Recommend
      Business Outlook

      Pros

      Management salary co workers benefits

      Cons

      System x x x x

      avatar
      Definity Response
      2y
      Thank you for leaving us a review! It’s great to hear that you value our compensation and total rewards programs. We strive to incorporate employee feedback into the design of our employee programs and create benefits that are flexible, easy to understand, and provide value for our employees with diverse needs and values. We appreciate the feedback about our systems- we recognize the importance of having great tools to create a positive employee and customer experience and are always building and improving our systems and processes. For example, we recently implemented our Guidewire ClaimCenter system improvement as our new auto claims management platform. We encourage you to share any ideas for improvement with your leader- big or small! Thank you for your continued dedication to our Claims team!
      Viewing 7 - 9 of 136 Reviews
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